Sure signal 3

[mdavi]

Our Sure signal 3 has worked fairly well since we got it as a replacement for Sure Signal 1 a good while ago. However, since Christmas day it has stopped working, apart from a few brief sessions. I have tried switching off and on and also restarts. The red light is steady, the next two lights are steady white, but there is no in use light. Information that seems to be required is below.

Download 4.23 mbps

Upload 0.87

Ping test B*   Ping 33 ms and Jitter 2ms.

IP- 2.29.80.55

::ffff:21d:5037

Serial number 40134622295

C:\Users\Home>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    23 ms    22 ms    22 ms  213.1.113.11

  3    22 ms    22 ms    22 ms  213.1.118.62

  4    28 ms    28 ms    28 ms  213.1.78.102

  5    37 ms    28 ms    29 ms  87.237.20.140

  6    30 ms    30 ms    30 ms  87.237.20.32

  7    39 ms    39 ms    39 ms  80.157.131.21

  8    69 ms    67 ms    65 ms  87.190.232.58

  9    61 ms    61 ms    59 ms  ae22-xcr1.lns.cw.net [195.2.30.61]

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13

[Retired-Rodney]

Hi @mdavi 

Your Sure Signal shows that it made a connection with the network last night.

If it’s still not working, please test a different Ethernet cable  and check your ports are open as shown below:

Ports to be opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

Once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Rodney

[mdavi]

Thanks Rodney. The sure signal has started working again, so we will see if it stays connected. There seems to be no explanation why sometimes it works and sometimes doesn't.