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Sure signal V1 - Change of address

Nik_R
2: Seeker
2: Seeker

I've recently moved house and my sure signal V1 doesn't seem to be working as it should - I'm not picking up 3G at all (all 4 lights come on except the one indicating phone in use).  I have tried a master reset - no change.

 

I registered the suresignal at my old address and was working fine - when I look in administer sure signal section of my account, old postcode is showing and I can't see anywhere that I can change this to my new postcode.  Not sure if this is why I have problems, but I wanted to try unregistering the sure signal and then re registering using the correct postcode.

 

Can somebody advise me on how to get the device unregistered please?

1 ACCEPTED SOLUTION

Retired-Dave
Moderator (Retired)
Moderator (Retired)

Hi Nik_R,

 

I've replied to your email this afternoon. 

 

Dave

View solution in original position

11 REPLIES 11

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi Frankieytl,

So that we can look into this further, take a look here for how to get in touch.


We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page. :Smiling:

Cheers,

Ben

Anonymous
Not applicable

I also need to change the address on my Suresignal but can't see where this can be done within the dashboad. When I click on the tooltip, I get a 404 error. Standard.x

 Why do Vodafone make thier website so hard to use!?