Hi, My sure box has been working mostly ok for nearly 2 years but has stopped for the last week or so with steady red light. Have tried most of the options in the forum with no luck. FYI I'm with plusnet on fast fibre using their standard Technicolour TG582n router. I've attached 1)Speedtest result 2)Ping test 3) Traceroute and 4) External IP address as per previous posts. The model is a 9361 Homecell serial no. 40123518496. Any help would be gratefully appreciated.
Many thanks,
Ian
http://www.speedtest.net/my-result/3427867892
http://www.pingtest.net/result/95772348.png
IP address 146.200.64.236
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 3 ms 1 ms dsldevice.lan [192.168.1.254]
2 29 ms 29 ms 28 ms lo0.10.central10.ptw-bng01.plus.net [195.166.128
.170]
3 29 ms 29 ms 28 ms irb.10.ptw-cr02.plus.net [84.93.249.2]
4 27 ms 32 ms 29 ms ae2.ptw-cr01.plus.net [195.166.129.4]
5 29 ms 29 ms 28 ms ae1.pcl-cr01.plus.net [195.166.129.1]
6 29 ms 29 ms 29 ms xe-11-1-0.edge3.London2.Level3.net [212.187.201.
209]
7 35 ms 35 ms 35 ms vl-3201-ve-128.ebr2.London2.Level3.net [4.69.202
.177]
8 35 ms 35 ms 36 ms ae-42-42.ebr1.Paris1.Level3.net [4.69.159.86]
9 35 ms 35 ms 34 ms ae-71-71.csw2.Paris1.Level3.net [4.69.161.82]
10 35 ms 35 ms 34 ms ae-2-70.edge5.Paris1.Level3.net [4.69.168.72]
11 43 ms 43 ms 44 ms CABLE-WIREL.edge5.Paris1.Level3.net [212.73.200.
78]
12 38 ms 38 ms 38 ms 195.2.9.193
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16
