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Rank 1: Guest
Posts: 4
Registered: ‎03-03-2017

Sure signal V3 Flashing red light, stable orange user light

Sure Signal V3: Flashing Red light, stable Orange User light

My sure signal v 3 has not been working for several days and I have an intermittent no signal or very poor signal. I have tried restiing it numerous times with no success. The red light is flashing and the orange user light is stable. Can someone please provide the answer of what to do?

 

Speedtest : Ping 24ms Download speed: 73.38 mbps Upload: 14.15 mbps

IP Address: 109.150.134.218

sure signal serial number: 43162290316: 

VSS Traceroute info:

1  bthomehub (192.168.1.254)  1.841 ms  1.189 ms  1.708 ms

2  * * *

3  * * *

4  213.120.158.157 (213.120.158.157)  8.773 ms  10.639 ms  8.710 ms

5  212.140.235.138 (212.140.235.138)  13.125 ms  13.249 ms  12.611 ms

6  213.120.180.175 (213.120.180.175)  13.425 ms  13.728 ms  13.042 ms

7  217.41.169.109 (217.41.169.109)  14.015 ms  13.914 ms  13.689 ms

8  acc2-xe-5-0-3.sf.21cn-ipp.bt.net (109.159.251.241)  13.464 ms

    acc2-xe-0-1-3.sf.21cn-ipp.bt.net (109.159.251.211)  24.310 ms

    acc2-xe-5-2-3.sf.21cn-ipp.bt.net (109.159.251.249)  13.209 ms

9  core1-te-0-3-0-3.ilford.ukcore.bt.net (109.159.251.163)  23.062 ms

    core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141)  23.672 ms

    core1-te0-13-0-2.ilford.ukcore.bt.net (109.159.251.137)  23.006 ms

10  peer6-te0-0-0-23.telehouse.ukcore.bt.net (109.159.254.62)  24.628 ms

    peer6-te0-10-0-8.telehouse.ukcore.bt.net (109.159.254.154)  20.171 ms

    peer6-te0-9-0-11.telehouse.ukcore.bt.net (213.121.193.150)  21.961 ms

11  t2c3-et-7-1-0-0.uk-lon1.eu.bt.net (166.49.211.228)  19.829 ms

    t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  22.297 ms

    t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236)  19.965 ms

12  166-49-211-254.eu.bt.net (166.49.211.254)  25.790 ms  22.870 ms  23.844 ms

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

Message 1 of 4 (2,442 Views)
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Thanks: 26
Solutions: 1
Registered: ‎14-02-2017

Re: Sure signal V3 Flashing red light, stable orange user light

@mikesm

 

Thanks for providing your traceroute.

 

I can see that your Sure Signal hasn't made a connection since 27 February.

 

The light sequence you've provided suggests that there is a unit connection issue. Please recheck all connections to the device and ensure that all router settings are correct. 

 

If this doesn't solve the issue, please get back to us and we'll be happy to provide further assistance.

Message 2 of 4 (2,142 Views)
Rank 1: Guest
Posts: 4
Registered: ‎03-03-2017

Re: Sure signal V3 Flashing red light, stable orange user light

I have checked the connections, all of which are correct and I have reset the router and the ethernet boxes again. The VSS still isn't working - flashing red light and solid orange phone. Please could you provide further assistance asap.

Message 3 of 4 (1,986 Views)
Posts: 234
Topics: 1
Thanks: 63
Registered: ‎17-01-2017

Re: Sure signal V3 Flashing red light, stable orange user light

@mikesm Have you completed a SIM swap recently? 

 

Please remove the affected numbers from the device, then allow 24 hours to pass before re-adding them. 

 

Our Live Chat team will be able to assist you with this. 

Message 4 of 4 (1,959 Views)
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