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Sure signal V3 and plus net sagem 2704n. Does not connect to internet.

comminame40
3: Seeker
3: Seeker

Any ideas how to get this to work on the above router. I have fibre broadband with plusnet.

The red light is flashing and i have the right hand orange light as a phone in brackets. According to the manual this is not connecting to the internet.

Speed Test: 9.65 downloading

I.P: 217.39.19.219

Sure Signal Serial Number: 42160555779

Traceroute: 


C:\Users\Donna>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 2 ms 3 ms dsldevice.lan [192.168.1.254]
2 16 ms 19 ms 19 ms lo0.12.Central12.ptw-bng02.plus.net [195.166.130.205]
3 18 ms 17 ms 17 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 17 ms 18 ms 23 ms 195.99.126.138
5 22 ms 78 ms 22 ms 109.159.254.192
6 19 ms 19 ms 20 ms 109.159.254.203
7 19 ms 18 ms 17 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 18 ms 19 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

14 REPLIES 14

mikebrunger
4: Newbie
After many weeks of no real help from VF support and Plusnet washing their hands of any liability, I posted in the plusnet tech forum and someone responded. They had same problems with the plusnet supplied router and eventually gave up with them and bought a Billion 6300 NXL router. I bought one off Amazon and it works a treat. I did setup the port forwarding first so not sure if it is needed. Good luck.

That's great, i'll take a look.

 

thanks again

 

 

I have an update - my sure signal v3 has now started working with the Sagecom 2704n Plusnet Router (its only taken a week) - I did speak to customer relations (the highest level of customer support) to find out what Vodafone did to finally fix the issue so I could share with the forum but was told what works for me might not work for anyone one else.

 

regards

 

CG2016

 

 

 

 

 

Another update - it stopped working again about 10 mins after posting my previous comment funny enough when i was talking to Vodafone customer relations at the time!!!!!!!! I had to leave home to get a working signal and was passed to the sure signal team who said it will take another 2-3 days to fix - by the time i got home it was working again.

 

Regards

 

CG2016

 

 

Sounds like you should either ditch vodafone and go for someone like Three who have a Wifi calling app, or change your router.