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Solution

Sure signal V3 not working

SimonDavern
2: Seeker
2: Seeker

We purchased a sure signal some time ago and it has never worked.

 

We get a flashing 'power light', no 'internet' light, solid amber 'In service' light and solid amber 'In use' light.

 

Speedtest - download 18.89 Mbps

                - upload 4.48 Mbps

Ping  -  59 ms   (B)

Jitter - 7 ms

 

External IP: 81.136.130.3

 

Serial Number:  4014095544

 

Tracert

Tracing route to 212.183.133.177 over a maximum of 30 hops

 

 

  1    <1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]

  2    19 ms    19 ms    19 ms  host81-139-224-1.in-addr.btopenworld.com [81.139

.224.1]

  3    19 ms    19 ms    19 ms  213.120.182.141

  4    20 ms    20 ms    20 ms  213.120.161.82

  5    21 ms    20 ms    20 ms  213.120.182.65

  6    20 ms    20 ms    20 ms  31.55.164.107

  7    27 ms    27 ms    28 ms  acc1-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159.

248.114]

  8    29 ms    27 ms    28 ms  core1-te-0-15-0-0.ilford.ukcore.bt.net [109.159.

248.142]

  9    27 ms    28 ms    27 ms  peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.2

54.209]

10    29 ms    56 ms    41 ms  lndgw2.arcor-ip.net [195.66.224.124]

11    28 ms    28 ms    29 ms  85.205.0.93

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

 

Help.....

2 REPLIES 2

Jenny
Moderator (Retired)
Moderator (Retired)

@SimonDavern - Everything you’ve posted looks fine, however the serial number is coming up as invalid.

 

Please double check this and get back to us.

Hi Jenny

Sorry, missed a 0 out, please try the following

 

Serial Number:  40140905544

 

Thanks