Sure signal account

[queenr]

Is there any way to get Vodafone to reactivate a sure signal box without knowing what the original number that the box was registered with, as I have forgotten the original details? I have the original order number and activation email but that is not enough to enable Vodafone to resolve the issue.

[Retired-Matt_B]

Hi @queenr,

Providing it is owned by you, then yes, we can deregister it for you.

So that we can look into this further please have a chat with our Live help team.

Thanks,

Matt

[queenr]

Hi Matt

I spent ages on the phone on Saturday spoke to Sure Signal techincal support and they were adamant they could not do anything unless I had the original mobile number that I registered the sure signal with. When I look at the Sure Signal from my vodafone it shows that the account I am using now is registered as a gues user, however the owner is stated as being me. I just can't remember what the my vodafone account or mobile that I set the box up with was. Are you sure that using the live help will be any use when speaking to the technical support team directly didn't?

Regards

[Sukhi]

Hi @queenr 

If you would like my team to take a look, reply to the private message I've sent.

We aim to reply to emails within 48 hours. For an instant response, please try Live help.

Thanks,

Sukhi