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13-10-2013 03:43 PM
Hi,
Ive had my contract ported to EE, but i want to be able to reregister my sure signal to my partners vodafone account.
As I am no longer with Vodafone, my account has been disabled, so i need to get the sure signal deregistered?
thanks
24-02-2015 10:11 AM
I am also looking to unregister my Suresignal device however my Vodafone account is no longer active.
Is there an email address I can sent the details to as the live chat appears to be offline at the moment?
With thanks,
Ian
25-02-2015 03:39 PM
Hi @ijwilliams75,
So we can take your details securely, please get in touch via Live help.
Thanks,
Rodney
06-03-2015 10:43 PM
Hi
I have received a suresignal from another user, they no longer have a vodafone account, so they cannot deregister the device. I have their name and number, can you send me details on how to deregister the device from the old account.
thanks
Chris
09-03-2015 01:06 PM - edited 09-03-2015 01:07 PM
We'll need to speak with the original owner in order to deregister the Sure Signal for DPA (data protection act) reasons.
Even though they no longer have an account, we'll still have a record of their previous one.
Please ask the original owner to get in touch with our Live help team.
DaveCD
23-05-2016 07:45 AM - last edited on 23-05-2016 10:29 AM by Retired-Meg-B
To de-register your Vodafone Sure signal, follow the steps mentioned below:
If you are not satisfied with the above solution you can call Vodafone Customer care on the number [Removed by Moderator]
Note from Moderator: Link removed as contained false information and a chargeable number. If you need to talk to our customer services team you can do so by calling 191 on your Vodafone mobile or 03333 040 191 from any other phone.
04-08-2016 06:32 PM
I recently left vodafone but need to deregister my suresignal. I cant access my online account anymore, Can you please tell me how to contact your team to deregister it.
thanks
05-08-2016 11:52 AM
@kkataria If you've not got access to My Vodafone, you'll need to get in touch with our Live Chat team for help.
12-11-2016 01:54 PM
I have the same problem of many above where I lost my phone and when I got my new one I kept the new number and didnt sign into my vodafone account to change the number on the sure signal before the old number was deactivated. I have spent most of today trying to de register my sure signal. I cant access my vodafone account. Live chat told me to phone, i cant get throught to an actual person on the phone none of the options are relevent. I see earlier replies from vodafone for this type of enquiry on the eforum is a personal message detailing an email address to contact to help resolve it.
Can you help me with this?
13-11-2016 03:57 PM
@Alastair12345 I've sent you a private message with details on how to get in touch.
We'll be able to help once you've contacted us.
14-12-2016 09:37 AM
Hi. I need to deregister my Sure Signal, but as I no longer have a Vodafone account I can't do this myself.
Can you assist please?
Thanks.