Sure signal flashing red & no signal available

[ForestSkillLtd]

The issue you’re experiencing: No signal frm the Sure Signal

What light sequence you're seeing: Red light flashing, other lights lit up solid

Your speed test results from here. http://www.speedtest.net/my-result/5470043827

Your external IP address from here.: 51.6.200.29

Your Sure Signal serial number: Unknown/TBC (where do I find it?)

The results of a traceroute:

C:\Users\owner>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     5 ms     4 ms     5 ms  dsldevice.lan [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    16 ms    18 ms    18 ms  be3-3102.pcn-ir02.plus.net [195.166.143.132]
  5    18 ms    16 ms    16 ms  195.99.125.144
  6    18 ms    16 ms    16 ms  195.99.127.87
  7    16 ms    15 ms    16 ms  166-49-211-230.eu.bt.net [166.49.211.230]
  8    16 ms    16 ms    16 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

All help greatfully received!

Thanks

[DaveCD]

@ForestSkillLtd

The Sure Signal serial number will be on the device itself, printed on a sticker.

Please ensure the required ports are open on your router.

Has this worked previously?

The IP address is matched in our system too.

[ForestSkillLtd]

It's always worked absolutely perfectly, until today

[DaveCD]

@ForestSkillLtd

The light sequence indicates the Sure Signal may have developed a fault.

If you let me know the serial number, I'll take a look to see if there's anything that looks out of place from this end and resynch your device.

[ForestSkillLtd]

Hi. Here are the details;

Model: 9361 Home Cell p3.0

Part No: 3jr09113abba

Serial No: 43151611274

Mac@: b046fc80cb94

Hope that's of some use?

Chris

[DaveCD]

@ForestSkillLtd

The Sure Signal is active and everything looks correct.

I've resynched it and this will take roughly six hours to stabilise.

So we can rule out a fault with your internet connections, please connect this at another location such as a friend or family members (preferably with a different ISP).

[ForestSkillLtd]

Thanks.

The internet is fine, but if necessary I'll connect it into nextdoors broadband tomorrow.

Thanks

[khanja]

I have had the same issue and have been told by Vodafone on the phone that there is a major outage and that boxes are being de-registered due to a system issue - the tech people on this forum are clearly hiding this fact away from everyone

[ForestSkillLtd]

Oh