Sure signal issues

[Markb03]

Hello,

I have a sure signal box connected to Virgin Media Super Hub on the 60mb package.

When making a call the second light does come on but my calls are beyond good. Constant break ups. I have restarted both the Super Hub and sure signal now and it seems the sure signal is connected but the second light does not come on when I make a call.

I dont know whats going on?

Any ideas?

[Retired-Lee]

Hi Markb03,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Markb03]

94.172.87.241 94.172.87.241

94.172.87.241

Serial Number * 40114218718

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    21 ms    19 ms    14 ms  cpc7-perr12-2-0-gw.perr.cable.virginmedia.com
4.172.84.1]
  2    16 ms     9 ms     7 ms  perr-geam-1a-ge143.network.virginmedia.net [80
.71.221]
  3    10 ms    20 ms     7 ms  perr-core-2a-ae2-0.network.virginmedia.net [62
55.149.133]
  4    19 ms    11 ms    11 ms  manc-bb-1c-ae5-0.network.virginmedia.net [62.2
.149.65]
  5    16 ms    24 ms    20 ms  manc-bb-1b-ae6-0.network.virginmedia.net [213.
5.159.89]
  6    33 ms    15 ms    16 ms  nrth-bb-1a-as3-0.network.virginmedia.net [213.
5.64.21]
  7    19 ms    18 ms    32 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.
5.159.30]
  8    32 ms    32 ms    34 ms  fran-ic-1-as0-0.network.virginmedia.net [62.25
185.81]
  9    46 ms    38 ms    48 ms  FFMGW4.arcor-ip.net [80.81.193.117]
 10    48 ms    34 ms    35 ms  92.79.213.133
 11    39 ms    43 ms    34 ms  92.79.213.154
 12    55 ms    34 ms    40 ms  85.205.116.14
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

94.172.87.2

[FelixDaHousecat]

hiya mate,

what firmware if your superhub running? R36 by any chance?

fdh

[Markb03]

Yes mate

[FelixDaHousecat]

hmmmm....seems thers been an issue after that update was rolled out to vm customers...one of my workmates has the same issue but it was fine before the R36 update.

I think i heard that vf were in contact with vm about this one, could be wrong though.

fdh

[Markb03]

So can Vodafone bother to answer me? Since I went to the trouble of replying to your post.

[myname]

I have exactly the same problem. Also with Virgin 60Mb. Cannot operate 2 businesses because of this fault.

[Markb03]

I guess Vodafone dont want to help me.

[Retired-Dave]

Hi markb03,

Apologies if it seemed like we were ignoring you. FelixDaHousecat was providing good assistance for you following your response, so all we could say at that point was to back him up.

We are looking into reported issues with this combination already, so please rest assured that this is being worked on. The details you've posted seem OK so this should rule out any issues on this side.

Can I also just check that you're still picking up the enhanced 3G signal on the phone since the reset? You mention the light not coming on but not if the call seems to be going through the Sure Signal itself.

-------------------------------------

myname - can you confirm the same information requested above so we can see if any difficulties you're having are linked to the same thing or if there's something we can identify straight away.

Dave