Sure signal lights flashing

[wiredaka]

Hi

Both lights on my sure signal are flashing at the same time ?

serial number is 40111111577

Any help ?

[Jenny]

Hi wiredaka,

I’ve taken a look at this and there’s been a location move detected.

I’ve refreshed this now and re-synced your Sure Signal. Please complete this process by performing a factory reset:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let me know how you get on.

Thanks,

Jenny