Sure signal nano sim swap

[Crossie10]

Hi, I have a new nano sim card but both sure signals aren't registering it.

I have removed user and re-instated also have done sure signal re-boot.

It looks as if the new sim needs re-syncing ?

can you help?

Thanks

Paul

[AnnS]

Hi @Crossie10

Please see below.

My Sure Signal is working but not with my phone?

It is recommended to deregister the number, leave it for 24 hours before reregistering.

[BandOfBrothers]

Hi,

When a person carries out a Sim Swap its then Also recommended to remove the number from the Sure Signal for a period of 24 hours and then re register it and soft reboot the phone by turning it Off and On. 

From Help and Support Pages. 

My Sure Signal is working but not with my phone. What can I do?

"You’ve recently upgraded and been given a new SIM, or had your SIM replaced.

It can take up to two hours for your Sure Signal to recognise a new SIM. If you still experience issues after two hours, log in to My Vodafone to remove and add your number again.

If the number is the registered owner of the Sure Signal, you'll need to temporarily transfer ownership to another number. Log in to My Vodafone to do this. Then remove and add your number, and change the ownership back to your number"

[Rahim]

@Crossie10 Has your issue been resolved? 

If not, please let us know your Sure Signal serial number and we'll a take look from our end.