Sure signal needs resetting daily

[Freddieq]

Hi,

Sure signal works great when its working, but drops out and needs resetting on a daily basis.

I'm with Virginmedia cable broadband and have both a netgear modem/wi-fi routed through a cable modem as supplied.  The sure signal box sits on top of my pc base unit together with the virgin modems.

The ports on the modem appear to be open, I think Ive allocated a static IP to the modem, otherwise it would not work at all, is that right?

How do I set it up so that I don't have to keep resetting it everyday, sometimes twice a day?

Thanks

Freddie

[Retired-Dave]

Hi Freddieq,

Is there any pattern to when the Sure Signal goes down?

To avoid interference from other electrical devices and Wi-Fi, we generally suggest making sure that the Sure Signal box is sat as far from the computer and - in particular - the router as possible. It is possible that the magnetic field these create can cause the box to fail and therefore need to be reset, which would match the situation you're seeing.

If this doesn't resolve things, can you confirm your Sure Signal serial number for me and what the light sequence does on the box when it fails?

Dave

[Freddieq]

Thanks Dave,

I'll try relocating the sure sugnal away from the rest of the stuff and see how it goes.

FreddieQ

[stephjnw]

I have almost the same problem, I moved the VSS3 into another part of the house and is on a 15m ethernet cable so as to avoid the chance of interferance. When it fails I often get Red flashing light and flashing white and sometimes amber internet light. 

Ping 33ms Jitter 3ms

External IP 82.44.67.103

Download Speed 47Mbps

Upload Speed 3.5 Mbps

Serial No. 40132624467

Last login: Mon Sep 16 14:01:48 on console

Bruces-MacBook-Air:~ mac$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  routerlogin.net (192.168.0.1)  1.462 ms  1.098 ms  1.012 ms

 2  cpc7-brom10-2-0-gw.16-1.cable.virginmedia.com (82.44.64.1)  153.485 ms  324.120 ms  339.206 ms

 3  wolv-core-2a-ae7-616.network.virginmedia.net (80.3.145.241)  340.204 ms  636.893 ms  889.300 ms

 4  manc-bb-1c-ae12-0.network.virginmedia.net (213.105.159.141)  269.525 ms  282.311 ms  533.213 ms

 5  brhm-bb-1b-et-400-0.network.virginmedia.net (62.253.175.69)  695.081 ms

    manc-bb-1d-ae2-0.network.virginmedia.net (62.253.174.93)  701.750 ms  708.837 ms

 6  * * brhm-bb-1c-ae7-0.network.virginmedia.net (62.253.174.102)  383.133 ms

 7  * * *

 8  ldngw1.arcor-ip.net (195.66.224.209)  533.379 ms  545.611 ms  544.044 ms

 9  85.205.116.14 (85.205.116.14)  541.250 ms  554.764 ms  563.500 ms

10  * * *

11  * * *

12  * *

[Jenny]

Hi stephjnw,

Your Sure Signal is fine, however the hops in your traceroute are too high as these should be below 200ms.

You’ll need to contact your internet provider to discuss this further.

Thanks,

Jenny