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21-11-2013 07:20 PM
My sure signal was working fine until a few days ago. I have already unplugged and reset the device along with checked my firewall incase it has reset however it has the same settings as when it was working before.
My Setup when working (been working for at least 2 months)
- Sure signal plugged in up stairs
- Sure signal ethernet connected to a powerline network adapter (supports wifi)
- Powerline network adapter connected to router downstairs
My Setup when not working
- Same as above
Speed test:: 94 Mbps (http://www.speedtest.net/my-result/3116656055)
Ping test: 21ms ([URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/89562733.png[/IMG][/URL])
External IP address: 81.96.205.60
Your Sure Signal serial number: 40132203908
Traceroute from router
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 81.96.205.1 <20.001ms <80.001ms <30.000ms
02 213.105.225.61 <0.000ms <10.000ms <10.000ms
03 62.253.175.130 <100.002ms <70.001ms <20.000ms
04 * * *
05 212.250.15.210 <10.000ms <20.000ms <20.001ms
06 195.66.224.124 <20.000ms <20.000ms <40.001ms
07 85.205.116.14 <20.000ms <20.001ms <20.000ms
08 * * *
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20-12-2013 11:25 AM
Hi adamias,
Your Sure Signal has updated on our servers this morning, can you confirm if it is working?
I'll do a resync for you, please do another reset to compete the process;
-Locate the button on the base of the box next to the Ethernet ports.
-Press and hold the button for approximately 30 seconds.
-Once the lights come back on, release the button.
Thanks,
Kay
20-12-2013 05:30 PM
20-12-2013 06:39 PM
Hi adamias,
That’s great news, thanks for the update.
A Sure Signal may need resyncing for a number of reasons. These include:-
We can’t say whether it’ll keep happening, this is dependent on several factors including those listed above.
You’ll only be able to return the Sure Signal for a refund if you’re still within your first 7 days of ownership.
Thanks,
Andrew
21-12-2013 01:42 PM
05-01-2014 09:25 PM
07-01-2014 08:13 AM
Hi jonty1625,
Everything looks fine with the registration and this type of issue could be caused by a port not being open on your router.
Can you confirm that all of the ports listed here are open?
Also, who is your internet provider?
James
07-01-2014 08:38 AM
My internet provider is Virgin Media, but I got through my own router and use their SuperHub only as a modem as it is pretty poor, that way I have full unabridged control over all my networking (I am a network engineer by trade) and all the relevant ports are open. I use the Asus RT-N66U wireless access point / router.
When it works - it works really well, it just doesn't work 24/7 for more than a few days.
07-01-2014 07:07 PM
08-01-2014 05:01 PM