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Solution

Sure signal no longer working. Red light on internet light flashes rapidly then has a long pause

adamias
2: Seeker
2: Seeker

‎21-11-2013 07:20 PM

My sure signal was working fine until a few days ago. I have already unplugged and reset the device along with checked my firewall incase it has reset however it has the same settings as when it was working before.

 

My Setup when working (been working for at least 2 months)

- Sure signal plugged in up stairs 

- Sure signal ethernet connected to a powerline network adapter (supports wifi)

- Powerline network adapter connected to router downstairs

 

My Setup when not working 

- Same as above

 

 

Speed test:: 94 Mbps (http://www.speedtest.net/my-result/3116656055)
Ping test: 21ms ([URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/89562733.png[/IMG][/URL])
External IP address: 81.96.205.60
Your Sure Signal serial number: 40132203908

Traceroute from router

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 81.96.205.1 <20.001ms <80.001ms <30.000ms
02 213.105.225.61 <0.000ms <10.000ms <10.000ms
03 62.253.175.130 <100.002ms <70.001ms <20.000ms
04 * * *
05 212.250.15.210 <10.000ms <20.000ms <20.001ms
06 195.66.224.124 <20.000ms <20.000ms <40.001ms
07 85.205.116.14 <20.000ms <20.001ms <20.000ms
08 * * *
09 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * *

0 Thanks
29 REPLIES 29

erkdarren
2: Seeker
2: Seeker

‎22-11-2013 10:59 AM

Strange.. i have EXACTLY the same problem, and my traceroute looks the same as yours.. it all drops off at 85.205.116.x

 

Mine is:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 32 ms 31 ms 30 ms 02780a28.bb.sky.com [2.120.10.40]
4 40 ms 39 ms 38 ms ip-89-200-132-227.ov.easynet.net [89.200.132.227]
5 33 ms 34 ms 36 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 35 ms 31 ms 32 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 53 ms 32 ms 31 ms ae-41-41.ebr1.London1.Level3.net [4.69.167.18]
8 31 ms 31 ms 33 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]
9 35 ms 30 ms 33 ms ae-120-3506.edge4.London1.Level3.net [4.69.166.5]
10 48 ms 49 ms 47 ms 195.50.122.66
11 49 ms 50 ms 50 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.

 

 

Wonder if its a problem with that node..

 

0 Thanks

erkdarren
2: Seeker
2: Seeker
In response to erkdarren

‎22-11-2013 11:00 AM

inetnum:        85.205.0.0 - 85.205.255.255
netname:        DE-VODAFONE-20050113
descr:          Vodafone Group Services GmbH

 

Great..

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to erkdarren

‎22-11-2013 06:29 PM

Hi adamias,

 

I’ve checked your Sure Signal and this hasn’t connected to the servers since 18 November.

 

Therefore, I’ve re-synced this for you today. Please complete this process by performing a factory reset as follows:

 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

The Sure Signal will be back online in around 1 hour.

 

Let me know how you get on.

 

erkdarren – Please get back to us with your serial number and we can check this further. :Smiling:

 

Thanks,

 

Jenny 

0 Thanks

erkdarren
2: Seeker
2: Seeker
In response to Jenny

‎22-11-2013 06:41 PM

Speed Test - 7.31 Down 0.94 Up
Ping - 36ms (4ms Jitter)
Ip address - 94.3.57.12 / ::ffff:5e03:390c
Sure Signal V2 S/No - 40120902826

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 32 ms 31 ms 30 ms 02780a28.bb.sky.com [2.120.10.40]
4 40 ms 39 ms 38 ms ip-89-200-132-227.ov.easynet.net [89.200.132.227]
5 33 ms 34 ms 36 ms ae-0-11.edge4.London2.Level3.net [4.69.200.126]
6 35 ms 31 ms 32 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 53 ms 32 ms 31 ms ae-41-41.ebr1.London1.Level3.net [4.69.167.18]
8 31 ms 31 ms 33 ms ae-59-114.csw1.London1.Level3.net [4.69.153.126]
9 35 ms 30 ms 33 ms ae-120-3506.edge4.London1.Level3.net [4.69.166.5]
10 48 ms 49 ms 47 ms 195.50.122.66
11 49 ms 50 ms 50 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

 

Does anyone have any suggestions for what to try next? i have read the forums quite a bit and dont think i have found what im looking for.

 

(Note i have also checked my Sky router, its a new White one and its set to PPoA, and have setup the 'services' bit to allow the relevent ports (8/50/500/4500/1733) through.

0 Thanks

Sukhi
Moderator (Retired)
Moderator (Retired)
In response to erkdarren

‎24-11-2013 11:46 AM

Hi erkdarreen

 

Thanks for providing your Traceroute, everything looks ok. Your IP address is on our whitelist. Your speed test and ping test seem fine.

 

To make sure it's up to date on our network I’ve given the SS a re sync from our end, can factory reset to complete the process?

 

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

The Sure Signal will be back online in around 1 hour.

 

Thanks

 

Sukhi

0 Thanks

adamias
2: Seeker
2: Seeker
In response to Jenny

‎25-11-2013 07:34 PM

Hi 

 

It seems to have done the trick however I am a bit concerned that you have to "resync" everytime this happens. Why do you need to resync the devices and what causes it?

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Retired-Kay
Moderator (Retired)
Moderator (Retired)
In response to adamias

‎26-11-2013 01:14 PM

Hi adamias, 

 

Just to let you know this is something you can do yourself from the Sure Signal portal in My Vodafone. 

 

It's the same with any piece of hardware really, sometimes your handset needs turning off and back on if it's having problems connecting to the network. If your computer is a little sluggish normally a restart can fix things. 

 

If the Sure Signal hasn't connected to our servers for a while it just needs the resync to get things back on track. :smileyhappy:

 

Thanks, 

 

Kay

0 Thanks

jonty1625
2: Seeker
2: Seeker
In response to Retired-Kay

‎26-11-2013 08:18 PM

I have the same issue - except I can fix it by powering off and on the device - however I have to do this EVERY day which isn't acceptable. I have a 10mb upload / 120mb download connection so there is nowhere near any issues with bandwidth.... this is after having to change the SS for the newer type when I went to an iPhone 5S as the old one wouldn't connect.

 

S/N is 40133474631

0 Thanks

Jenny
Moderator (Retired)
Moderator (Retired)
In response to jonty1625

‎27-11-2013 05:40 PM

Hi jonty1625,

 

I’ve checked this and your Sure Signal hasn’t connected to our servers since 1 November 2013.

 

I’ve therefore re-synced this for you today so please complete this process by performing a factory reset as follows:

 

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

The Sure Signal will be back online in around 1 hour.

 

Let us know how you get on.

 

Thanks,

 

Jenny

 

0 Thanks