Sure signal no longer working. Red light on internet light flashes rapidly then has a long pause

[adamias]

My sure signal was working fine until a few days ago. I have already unplugged and reset the device along with checked my firewall incase it has reset however it has the same settings as when it was working before.

My Setup when working (been working for at least 2 months)

- Sure signal plugged in up stairs 

- Sure signal ethernet connected to a powerline network adapter (supports wifi)

- Powerline network adapter connected to router downstairs

My Setup when not working 

- Same as above

Speed test:: 94 Mbps (http://www.speedtest.net/my-result/3116656055)
Ping test: 21ms ([URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/89562733.png[/IMG][/URL])
External IP address: 81.96.205.60
Your Sure Signal serial number: 40132203908

Traceroute from router

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 64 byte packets
01 81.96.205.1 <20.001ms <80.001ms <30.000ms
02 213.105.225.61 <0.000ms <10.000ms <10.000ms
03 62.253.175.130 <100.002ms <70.001ms <20.000ms
04 * * *
05 212.250.15.210 <10.000ms <20.000ms <20.001ms
06 195.66.224.124 <20.000ms <20.000ms <40.001ms
07 85.205.116.14 <20.000ms <20.001ms <20.000ms
08 * * *
09 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * *

[jonty1625]

I find the fact it hasn't been on your servers since 1st November pretty odd as I can easily tell when it is connected (apart from the lights on the SS) as my home is in a 0-1 bar area, and I get full signal with the SS which I get right up until the lights change and then the singal drops. After posting my comment yesterday I reset the SS and 30 minutes later or so had full signal and it is still fine today.

It seems that there are still issues with either the SS itself (I now have the new plug in one) or the server, or the solution?? Seems there are more people with problems than there are with positive feedback

[MaartinC]

I've upgraded my router and the Sure Signal 2 which worked before hasn't worked since.

I've been to the local Vodafone store for advice, asked for help via online chat, spoken to a technical adviser, and done all that was suggested about opening ports -- and still only the red power light.

Router: TP-Link Archer C7

Readings are:

Ping         15ms
Download    37.45Mbps
Upload    1.89Mbps

Ping test:     line quality    A
        ping        27ms
        jitter        2ms
        packet loss    0%

IP address    91.135.13.6
IPV6        ::ffff:5687:d06

SS serial no.    40122454941

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:
  1     5 ms    <1 ms     2 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms    10 ms  telehouse-gw2-lo1.idnet.net [212.69.63.51]
  4    11 ms    10 ms    10 ms  212.69.63.247
  5    10 ms     9 ms    10 ms  telehouse-gw1-fa0-0.402.idnet.net [212.69.63.73]
  6    13 ms    13 ms    13 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    11 ms    11 ms    11 ms  85.205.116.6
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.    Trace complete.

It would be nice to get a working signal.

[Jenny]

Hi jonty1625,

I’ve checked this again and it last connected this morning. Is everything working ok now?

MaartinC – A location move had been detected which would most likely be due to your router upgrade.

To fix this I simply changed the postcode to the one for our office here and then changed it back.

Please reset your Sure Signal as follows:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Let me know how you get on.

Thanks,

Jenny 

[jonty1625]

Afraid not - as I say in each post, it works fine for <24 hours and then the fault repeats itself. Broadband speed test shows 119mb download / 10.5mb upload which is pretty typical.

[Sukhi]

Hi jonty1625

The next step would be to test the SS at a different location. Can you take it around to a friend’s house for an hour or so? This will help us determine if the issue lies with the SS or your ISP.

Thanks

Sukhi

[jonty1625]

In my business office I have another SS (which also doesn't work - but this one just doesn't work at all) - I will try that at home over the weekend.

[MaartinC]

Thanks for the suggestion of resetting the SS.

Regrettably it made no difference to the service. The two white lights flash for a while and then give up, leaving just the red power light on.

Do you have any further ideas?

Thank you.

[Sukhi]

Hi MaartinC

The next step would be to test the SS at a different location. Can you do the same as I suggested above?

Thanks

Sukhi

[jonty1625]

And as I expected - I came home from work and the orange light was on and the red one flashing and no vodafone signal, power it off and on and it works again, full signal but for how long - I assume <24 hours as per usual.

I want a fix for this obvious issue sooner rather than later, resetting it, de-registering it and all that doesn't fix the issue. And it must have been registered after 1st November as it has been (and currently is for at least a few hours) working.

[adamias]

So my device has once again lost connection. I have restarted the device and still have the same issue. If the issue continues I want a refund.