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hi, having trouble with my V1 sure signal for a few days. Have tried the reset option a couple of times but the problem remains. It currently has the top light on, the 2nd light flashing and the fourth also intermittently flashing. If I use my mobile phone which is registered to the sure signal it uses only a mobile signal which is too poor to hold a conversation, the sure signal doesn't show up as being in use, ie 3rd light. The sure signal light power light is all that is on as I type this.
Sure Signal V1 Serial number 21196847061
IP 86.190.38.44
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.
C:\Users\Barry>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 8 ms 31.55.186.184
5 9 ms 9 ms 9 ms core4-hu0-16-0-1.faraday.ukcore.bt.net [195.99.127.204]
6 9 ms 9 ms 9 ms peer1-et-9-1-0.redbus.ukcore.bt.net [62.172.103.41]
7 110 ms 111 ms 111 ms 195.66.224.209
8 107 ms 108 ms 108 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Barry>
thank you
.png "Moderator (Retired)"){kind=icon}
I'm glad to hear your Sure Signal is up and running now.
If you need any help in the future, just let us know.
@fionastrachan1 Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
- Your speed test results from here.
- Your ping test results from here.
- Your external IP address from here.
- The results of a traceroute.
- Your Sure Signal serial number:
VSS Traceroute command
On a PC:
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
@harkin252 Sorry for the delay in reaching your post.
I've checked your serial number and can see that your Sure Signal has since made contact with our server since you posted your query (7 December 2016).
Please let us know if you're still having issues.
@fionastrachan1 We last had contact with your Sure Signal on 27 Oct at 3.14am.
Is everything working now?
If not, let us know which version of the Sure Signal you have.
