Sure signal / no signal

[bigbazovuk]

hi, having trouble with my V1 sure signal for a few days. Have tried the reset option a couple of times but the problem remains. It currently has the top light on, the 2nd light flashing and the fourth also intermittently flashing. If I use my mobile phone which is registered to the sure signal it uses only a mobile signal which is too poor to hold a conversation, the sure signal doesn't show up as being in use, ie 3rd light. The sure signal light power light is all that is on as I type this.

Sure Signal V1 Serial number 21196847061

IP 86.190.38.44

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Barry>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 9 ms 9 ms 8 ms 31.55.186.184
5 9 ms 9 ms 9 ms core4-hu0-16-0-1.faraday.ukcore.bt.net [195.99.127.204]
6 9 ms 9 ms 9 ms peer1-et-9-1-0.redbus.ukcore.bt.net [62.172.103.41]
7 110 ms 111 ms 111 ms 195.66.224.209
8 107 ms 108 ms 108 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Barry>

thank you

[craig1960]

I'm still having some issues- sometimes full signal, sometimes just one dot on phone- no reason for the difference- bit of a pain to be honest

[Rahim]

@fionastrachan1 Your Sure Signal is showing it last made contact with our server on 7 November 2016. 

Please can you let us know if it's working now? 

If it isn't we can look into remotely resetting your device. 

@craig1960 We can certianly look into resyncing your Sure Signal to see if that improves the situation. 

However this is more than likely due to house/build type restricting the signal from the device from penetrating through walls. 

[bigbazovuk]

Could an Admin look at my question from yesterday please ??

[illena · Accepted solution]

If your Vodafone Sure signal is stolen, you have to report the matter to Vodafone customer service:-

To report about the stolen device, follow the steps mentioned below:

-Log in to your Vodafone account by clicking on the link My Vodafon

-Select your number and click on “Manage services”.

-Click on “Sure Signal” > choose the one you want to report.

-Choose “Manage Sure Signal”> and click “Report stolen”.

[craig1960]

Not really- only one dot on the signal strength and poor sound quality to calls

[Rahim]

@craig1960 The quality of calls is dependent on your upload/download speeds you get from your ISP (internet service provider). 

Please see our requirements page for more information. 

[craig1960]

Yes - but with the speeds posted earlier that shouldn't be a problem. Was working perfectly with full signal up until a week ago

[robs112]

Hi, sounds like similar problem to mine: The suresignal appears to be connected (red power light solid + two white solid lights for internet and service) but the phone will not connect to it for several days now.

Have tried resetting several times, turning phone on/off several times...but no luck.

Suresignal SN:

40133480356

Speed test:

Ping: 13ms

Down: 5.79 Mbps

Up: 0.75 Mbps

Ping Test:

Line Quality: B*

Ping: 15ms

Jitter: 2ms

External IP:

80.229.10.115

Traceroute:

\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     *        3 ms     3 ms  BThomehub.home [192.168.0.1]

  2    12 ms    14 ms    14 ms  lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]

  3    43 ms    34 ms    24 ms  irb.10.PTW-CR02.plus.net [84.93.249.2]

  4    24 ms    24 ms    24 ms  195.99.126.182

  5    37 ms    47 ms    68 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]

  6    25 ms    25 ms    25 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Please help...!

[craig1960]

Same issue today- one dot on signal strength- poor voice quality- turn wireless off on phone and still one dot so obviously phone not connecting- very frustrating.

[Retired-EricChe]

@craig1960 Please could you advise the colour of the light sequence you've got on your Sure Signal?