Sure signal not showing in My Account

[nick_woolley]

Hi,

I've had a sure signal for nearly a year which has been working fine.  My wife has just changed provider, and now I want to add her to it, the sure signal isn't showing under My Account.  I only have the option to register a sure signal.  (Which I already successfully did when I got it). I don't want really want to have to re register as I've got two devices already set up okay on it.

[Sukhi]

Hi @nick_woolley 

Please let me know your Sure Signal serial number. This can be found on the back on the device itself.

Thanks,

Sukhi

[nick_woolley]

Hi,

It's 40140903135

[Amanda]

Hi @nick_woolley

The Sure Signal is showing as deregisted. 

Please try to re-register the device again, if this doesn't work then please speak to our Live help team. 

Thanks, 

Amanda