Sure signal not working after upgrade

[Zaare]

My sure signal worked fine for many months with my iphone, until the latest upgrade. After searching the web - I got a new sim card and re registered the sure signal. But still dows not work. Please help:

The template info that you need is:

Speed test

http://www.speedtest.net/result/2324850699.png

IP

Your IP Address is: 86.133.182.97 Your IP Address is: 86.133.182.97 Your IP Address is: 86.133.182.97

86.133.182.97

Serial

40120528647

Post code Bn26 5TN

Please let me know if you need other info

Your IP Address is: 86.133.182.97 Your IP Address is: 86.133.182.97Serial number

[Retired-Lee]

Hi there Zaare,

Thanks for your post.

I've forced a resync for you. Please factory reset the device and let me know how you get on.

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the reset button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

Cheers,

LeeH

[Zaare]

Thank you

It is working now

[iansjones]

Hello,

I have just changed from an iPhone to a Galaxy s3 and since then my phone will not register witht the Sure Signal.

I have tried resetting and also re registering the user.

Can you please do a reset or something from the Vodafone end.

Seriel No. - 40110927130

Thanks

Ian

[Retired-PaulE]

Hi iansjones, 

I've forced a resynch for you now, can you reset the Sure Signal and see if this picks up your S3?

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

If not, de-register your Sure Signal, then re-register it and you should be up and running :smileywink:

Paul