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Solution

Sure signal not working for a few weeks

shunter100
2: Seeker
2: Seeker

‎17-01-2014 01:29 PM - edited ‎17-01-2014 01:38 PM

Hi

 

My Sure Signal was working OK for a number of months and then it stopped working about 4 weeks ago.  

 

I have tried re-setting it and the router but nothing has worked.  The power indicator is solid red and periodically the internet indicator flashes but it doesn't seem to be able to connect.

 

All other devices which are connected to the internet are working normally.

 

It is a Sure Signal 3 serial number 40124233566 connected to a BT Home Hub 3

 

The ping test result is 64ms with jitter 1 ms

Download is 18.49Mbps

Upload is 4.67mbps

 

IP Address 86.185.79.95

 

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 198.618 ms 1.870 ms 1.674 ms
2 217.32.147.8 (217.32.147.8) 31.722 ms 32.172 ms 31.257 ms
3 217.32.147.62 (217.32.147.62) 33.775 ms 32.954 ms 33.633 ms
4 213.120.176.42 (213.120.176.42) 35.564 ms 36.622 ms 35.215 ms
5 217.41.168.215 (217.41.168.215) 34.518 ms 35.118 ms 34.175 ms
6 217.41.168.109 (217.41.168.109) 37.446 ms 36.289 ms 34.926 ms
7 109.159.249.238 (109.159.249.238) 34.440 ms
acc2-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194) 37.098 ms
acc2-10gige-0-0-0-5.l-far.21cn-ipp.bt.net (109.159.249.206) 34.777 ms
8 core2-te0-0-0-17.faraday.ukcore.bt.net (109.159.249.135) 37.879 ms
core2-te0-0-0-16.faraday.ukcore.bt.net (109.159.249.131) 38.726 ms
core1-te0-7-0-15.faraday.ukcore.bt.net (109.159.249.165) 38.685 ms
9 peer1-xe8-0-0.telehouse.ukcore.bt.net (109.159.254.173) 35.234 ms 34.323 ms 34.782 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 92.930 ms 39.530 ms 35.686 ms
11 85.205.116.14 (85.205.116.14) 36.220 ms 36.415 ms 36.309 ms
12 * * *

 

Please can you offer some help?  We have 2 Vodaphone phones and we cannot make or receive calls on either

 

Thanks

0 Thanks
1 REPLY 1

DaveCD
Moderator (Retired)
Moderator (Retired)

‎19-01-2014 10:30 AM

Hi shunter100

 

All the information given looks to be good.

 

I have resynced the device and reset the location to clear any errors, please let me know if this has any change and what lights you're currently seeing.

 

Please can you also check the following ports are open on your router:

 

Ports to be opened for forwarding

  • 8 (TCP & UDP)
  • 50 (TCP & UDP)
  • 53  (TCP & UDP)
  • 67 (UDP)
  • 68 (UDP) 
  • 123 (UDP)
  • 500 (UDP)
  • 1723 (TCP & UDP)
  • 4500 (UDP)
  • 33434 - 33445 (UDP)

 

IP addresses to be allowed on the router & firewall

  • 212.183.133.177-179
  • 212.183.133.181-182
  • 212.183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

 

  • Unplug the ethernet cable from the Sure Signal
  • Locate the button on the base of the box next to the Ethernet ports
  • Press and hold the button for approximately 30 seconds
  • Once the lights come back on, release the button
  • Plug the cable back in
  • Allow around one hour for the Sure Signal to come back online.

0 Thanks