cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure signal not working for a month

Annemurphy
2: Seeker
2: Seeker
I have reset my sure signal twice from scratch but still no fourth light enabling our numbers to get a signal in the house. It's serial number is 21227853971. Mac 000e591a19d9. We aren't linked to a computer anymore . Just to be clear we gave the first two lights, no phone one but the bottom ticked one on. Can you help please
1 REPLY 1

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator