Hi - Looking for help as my Sure Signal stopped working around a week or so ago.
Followed all the troubleshooting guides for various statuses i.e. solid light one & solid lights one & two, and even solid one & two and flashing light 4, but still no joy, and what it will not do is a reset - when you hold the reset button nothing happens for a while and then all lights come on separately for a moment only and then go back to a solid power light only.
Version 1 unit
Serial nummber 21224312799
Router is an EE BrightBox (also have a BT Home Hub 4 and that won't work either)
Download Speed - 6.74
Upload Speed - 0.37
I look forward to some help from you - and I've seen that you always request the trace test results so here goes: -
C:\Users\MTJ>tracert 212.183.133.181
Tracing route to 212.183.133.181 over a maximum of 30 hops
1 <1 ms 1 ms 1 ms 192.168.1.1
2 37 ms 38 ms 38 ms 217.47.108.122
3 37 ms 37 ms 37 ms 217.47.108.145
4 43 ms 43 ms 44 ms 213.1.67.22
5 45 ms 49 ms 57 ms 87.237.20.142
6 46 ms 63 ms 50 ms 87.237.20.32
7 47 ms 47 ms 53 ms 80.150.171.89
8 58 ms 61 ms 59 ms 80.150.169.154
9 59 ms 60 ms 59 ms ae22-xcr1.lns.cw.net [195.2.30.61]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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