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Sure signal not working

d-w
2: Seeker
2: Seeker

For the last day or so I only have the solid red power light on - periodically the first white internet light flashes and then goes off for a while. I have unplugged/re-started the Internet as I have had to do in the past but that is not doing the trick. I have also pressed the reset button but again no joy.

 

I am using the sure signal in conjunction with BT business broadband.

 

Thanks

 

d-w

3 REPLIES 3

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi,


Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

Thanks James.

 

After nearly 48 hours it just started working of its own accord late last night!

 

 

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi d-w,

 

Thanks for getting back to us.

 

If it’s starts to play up again, you know where we are. :Winking_smiley:

 

James