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Sure signal off for 4 days

nj19
4: Newbie

Hi,

 

I have tried to contact the tech team but although very nice, they are useless I'm afraid.

 

Basically, I had a SureSignalS1 box for years and it worked fine. On monday it disconnected and wouldn't reconnect.

 

The 'techincal' person suggested it was faulty and after asking me to unplug and reconnect a lead, reboot my router and they reset my SS, they said it was faulty and I needed a new one. So, I got a SS3 for £69 although they did refund £20.

 

The SS3 has been registered but although the red power light is on, the white globe just flashes which is supposed to mean it's connecting. It's been like that for 24 hours now. I tried the 'technical' people again and they once more suggested I tried unplugging the cable and reboot my router. (Which I did anyway)

 

They don't seem to understand my SS is connected to my router and my router has given it an IP address. The problem doesn't seem to be my end but I can't get any help from them.

 

Anyone have any ideas what could be stopping the connection? - Nothing has changed my end and my ISP is Plus. I have a static ip address but it has always worked fine before. Router is a Netgear Nighthawk.

 

Looks like I got a newer model SS for nothing. My old one was probably fine!

 

Thanks 🙂

3 REPLIES 3

nj19
4: Newbie

Just to add tracert result:-

 

 1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     6 ms     7 ms     6 ms  lo0.central10.psb-bng01.plus.net [195.166.130.252]
  3     7 ms     7 ms     6 ms  411.be5.psb-ir02.plus.net [84.93.253.103]
  4     7 ms     7 ms     7 ms  195.99.125.138
  5     8 ms     8 ms     8 ms  host213-121-193-203.ukcore.bt.net [213.121.193.203]
  6     7 ms     7 ms     7 ms  t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
  7     8 ms     8 ms     7 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  8     *        *        *     Request timed out.

Just an update, after 4 days with no help whatsoever from tech support, I decided to deregister the SS from my dashboard then re-register.

 

I didn't hold out much hope but to my surprise it kicked in about an hour later and is no working so worth trying if you find yourself in that situation.

 

I have to say, the support I got from vodafone was abysmal. They are nice enough but simple can't help beyond advising you to switch it off and on. Pretty useless.

 

Anyway, it's working now but next time I won't waste time I will simple ditch it and vodafone.

 

Regards.

Jenny
Moderator (Retired)
Moderator (Retired)

@nj19 – I’m sorry to hear of the problems you had with your Sure Signals, but I’m pleased this is sorted now.

Please let us know if you need any further help.