Sure signal problem

[njarnold]

I have a solid power line, but an intermittent internet signal. I have changed the the Ethernet cable but it has made no difference.

[Retired-Wayne]

Hi njarnold,

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Wayne

[njarnold]

Hi

We have the white internet symbol, but nothing where the other symbols should be. The box has stopped working over the last couple of weeks and we have no signal in the house. Thanks

[Retired-Kay]

Hi njarnold,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Kay

[njarnold]

Speed test - 5.77 mbps download, 0.38 upload

ping result - 65 milliseconds, jitter - 12 milliseconds

External ip - 86.128.242.209

VCC Trace route - attached - this was the only way I could copy it

Sure signal serial number - 40132739836

thanks

[Sukhi]

Hi njarnold

The hops on the traceroute need to be under 200, at point 8 it seems to spike quite high, this could be causing the issue that you’re facing. I'd recommend contacting your internet service provider for more information.

You can also try de register and re register your Sure Signal to see if that helps. Steps on how to do this can be found in the troubleshooting Kay provided above.

Thanks

Sukhi