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Sure signal problem

frisbyte
2: Seeker
2: Seeker
Sure signal 3, in common many others, today after moneths of no issues, have flashing power light and solid internet light, follow advice on other posts nothing changes. On occasions power up appears to complete, but phone calls just hang and device then reverts to as described. Or loops through power on and then cyling around but never completes
Serial number #########
Down load 8.57mb/s
upload 0.72 mb/s
Ping test does not work from web site recomended but I can use others at 44ms
IP address ##########
Trace shown in attatchement, as will not cut and paste.
 
 03/09 After many reboots and lots of waiting, the unit came ready. intially phones would connect to the unit but you could not make or receive calls. Another reboot, and it was all working for almost 2 minutes before the ADSL hub hung and would not reboot with the suresignal box attatched. Various hard restarts later and it all works again. I would like to say I can advise what fixed it, but all I can say is this was a test of wills.
 
1 REPLY 1

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi frisbyte,

 

We're aware of an issue yesterday with a small number of Sure Signals.

 

This has been resolved, but let us know if you need anything else.

 

Thanks,

 

Ian