Sure signal problem

[Rbailey007]

Hi

Message for the tech team:

I've had a corporate sure signal booster since 2011 and it's been working absolutely fine. The sure signal is registered under my old work number (blackberry device which I gave back several years ago), I'm now using my mobile (also corporate and registered on the sure signal). I am having problems accessing my vodafone account to: 1) change the registered number and 2) add my wife's vodafone number. If the answers to my question are too long to reply, is there a telephone number that I can call to give all of my details to? When I call the 191 number I can't find an option that covers my issue and. I just appear to go around in circles from dept to dept?

Regards

Roy

[Rbailey007]

I've tried logging into my vodafone account which shows the sure signal registered number in the top right, but when I go to the manage suresignal page I get an error every time (see attached).

Regards

Roy

[Rbailey007]

And I've also tried to see if I can register my smart signal again, but I get an error on that route too (see attached screenshot).

Roy

[Rbailey007 · Accepted solution]

Sorted! Reregistered my suresignal under my new corporate phone number and can now add numbers

Roy