Sure signal problem

[suntek]

Hi,

My sure signal is not working it is a sagem ver 1,lights 1,2 & 4 are lit but light 3 does not lit only when i carry out reset.

I have tried reset & deregistering & reregistering with no joy

speed test

ping  25ms

download 27.64 Mbps

Upload  4.15 Mbps

serial number 21221065796

IP 81.157.1.149

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 13 ms 14 ms 14 ms 217.32.141.131
3 15 ms 14 ms 14 ms 217.32.141.190
4 16 ms 17 ms 17 ms 212.140.235.82
5 17 ms 17 ms 17 ms 31.55.164.229
6 17 ms 16 ms 17 ms 31.55.164.109
7 17 ms 17 ms 17 ms 109.159.248.249
8 27 ms 22 ms 23 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 21 ms 22 ms 22 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
10 25 ms 25 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 25 ms 25 ms 25 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Look forward to your reply

[killickp]

My Sure Signal Ver 1 did that, after many years of faith full service it just would not register.

Mine was not the only one, many others reported this end of last year make you wonder if something's a foot...

[Sukhi]

Hi @suntek 

Everything you've posted looks to be great and correct.

I have asked for the latest software to be pushed through to your router.

Please do not power off r reset the Sure Signal for 24 hours. Once this time has passed, please reset the Sure Signal and phone to complete the process.

Thanks,

Sukhi

[suntek]

Hi 

Thanks for the reply,I have tried what you suggested and unfortunately it is still not working.

Please is there any thing else i can try.

Regards

[suntek]

Hi,

Also i have tried a different power supply 2 Amp as surgested in other posts with no joy :smileysad:

[Ben_H]

Hi @suntek ,

So we can narrow things down, please test another Ethernet cable. If this doesn't help, please let me know which router it is you're using and if this has been reset too.

Thanks,

Ben

[suntek]

Hi,

Tried replaceing cat5 cable & reset sure signal & hub still wont work.

I am using a homehub 4

[suntek]

Hi,

Also forgot to say i have opened below ports as suggested in another post

Ports opened for forwarding

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

[Retired-Matt_B]

Hi @suntek,

Please ensure BT Smart Setup is switched off on your router settings.

When it's activated, it will stop an active connection reaching your Sure Signal.

Thanks,

Matt 

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne