Sure signal problem

[suntek]

Hi,

My sure signal is not working it is a sagem ver 1,lights 1,2 & 4 are lit but light 3 does not lit only when i carry out reset.

I have tried reset & deregistering & reregistering with no joy

speed test

ping  25ms

download 27.64 Mbps

Upload  4.15 Mbps

serial number 21221065796

IP 81.157.1.149

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 13 ms 14 ms 14 ms 217.32.141.131
3 15 ms 14 ms 14 ms 217.32.141.190
4 16 ms 17 ms 17 ms 212.140.235.82
5 17 ms 17 ms 17 ms 31.55.164.229
6 17 ms 16 ms 17 ms 31.55.164.109
7 17 ms 17 ms 17 ms 109.159.248.249
8 27 ms 22 ms 23 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 21 ms 22 ms 22 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
10 25 ms 25 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 25 ms 25 ms 25 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Look forward to your reply

[amyleask1]

I've managed to delete myself from my sure signal and can't re-register as its already registered, any ideas?!

Please help!

[Jenny]

Hi @amyleask1

Don’t worry, get in touch with our Live help team and they can look into this.

Thanks,

Jenny

[Zetamax2]

I have changed from PAY AS YOU GO to a SIM only contract. On changing the SIM card my Sure Signal box does not recognise my phone????. I cannot access my Sure Signal Account to check my number is there, even though my number had not changed.Seems my new SIM card has not been registered - don't know I am no techy, should not need to be. Help please someone before the whole kit gets chucked out the window !!!

[Ben_H]

Hi @Zetamax2

If you've had a new SIM, a resync of the Sure Signal is needed.

You can do this by de-registering your unit, then registering it from fresh.

If you're unable to login, please come and speak to us on Live help.

Thanks,

Ben

[MrShort]

Well found cineriv, that may help a few things! Doh...

Wasn't actually the issue, I stuck the VSS in DMZ of Mediahub and forwarded ports then spoke to Tony from the VSS support team in Sheffield. Problem lay in a sticky SIM is on the server,
despite registering and syncing okay.
I would say that if you have a problem, stick with it and get through to this team, they are the only ones that can see this 'sticky' serial. Resolved in 5 mins once in touch with the team; took four days to get through to them!

Thanks for the assistance, I'll stop bothering the Koreans now.

[psychologist]

why am i getting emails saying "we still do not have any details of the new location ..." ?

It seems to be correctly registeed and is showing in the dashboard

Also it does not seem to work very well .. this one is downstairs .. the one upstairs works very well.

Jeff

[claudiaq]

My SS says it's connected.  NO ONE in the house can get a signal though! HELP PLEASE!  I live somewhere with little to no signal!

thanks

[Rahim]

@claudiaq Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[j4sbw]

Hi Folks

My SureSignal has also stopped working.

It's the Mk 3 version, the plug in one.

The red light is on, as are the first two white ones

I've tried resetting both the BT Outreach modem and the plusnet fibre moden as well as the SureSignal itself

The serial no is 42152156156

Ping is 17 ms

DL speed is 35.01 Mbps

UL speed is 1.89 Mbps

ip address is 91.125.26.128

Trace record is below

Please help with this.

[Retired-Wayne]

@j4sbw

Can you re-paste your trace route please?