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Solution

Sure signal problem

suntek
3: Seeker
3: Seeker

Hi,

My sure signal is not working it is a sagem ver 1,lights 1,2 & 4 are lit but light 3 does not lit only when i carry out reset.

 

I have tried reset & deregistering & reregistering with no joy

 

speed test

ping  25ms

download 27.64 Mbps

Upload  4.15 Mbps

serial number 21221065796

IP 81.157.1.149

 

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 13 ms 14 ms 14 ms 217.32.141.131
3 15 ms 14 ms 14 ms 217.32.141.190
4 16 ms 17 ms 17 ms 212.140.235.82
5 17 ms 17 ms 17 ms 31.55.164.229
6 17 ms 16 ms 17 ms 31.55.164.109
7 17 ms 17 ms 17 ms 109.159.248.249
8 27 ms 22 ms 23 ms core1-te0-3-0-16.ilford.ukcore.bt.net [109.159.2
48.156]
9 21 ms 22 ms 22 ms peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
10 25 ms 25 ms 22 ms lndgw2.arcor-ip.net [195.66.224.124]
11 25 ms 25 ms 25 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Look forward to your reply

1 ACCEPTED SOLUTION

Retired-Laura
Moderator (Retired)
Moderator (Retired)

Hi @suntek

 

It appears that the latest Firmware hasn’t reached your Vodafone Sure Signal.

 

I’ve had this sent through again for you.

 

Please leave the device plugged in and turned on for 24 hours.

 

As Sukhi has advised before once this time period has elapsed, reset the phone and the Vodafone Sure Signal.

 

Cheers,

 

Laura

View solution in original position

54 REPLIES 54

2016-03-03 (1).png

@j4sbw - You'll need to log in to your account and update the location of your Sure Signal.

I've checked the account and the location is correct.

@j4sbw - In the location part, it'll ask what floor the Sure Signal is on. That part is currently blank and needs updating.

j4sbw
2: Seeker
2: Seeker
Hi Charles, and thanks for your help. I'm away now for a while, so I'll try again once I return.

Thanks again for trying.