Sure signal problem

[sambarr]

Sure signal stopped working several days ago.

Red power light on other lights flashing on and off then stopping before starting again after a few minutes and so on.

Ping 29ms Download 44.62mpbs Upload 5.8mbps
external IP address 51.6.108.237
Sure Signal serial number: 40112535840

The results of a traceroute.
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\samuel> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 20 ms 20 ms 20 ms be3-3102.pcn-ir02.plus.net [195.166.143.132]
5 19 ms 19 ms 18 ms 195.99.125.140
6 19 ms 19 ms 19 ms peer6-hu0-7-0-0.telehouse.ukcore.bt.net [62.172.103.15]
7 19 ms 18 ms 18 ms t2c3-et-8-3-0-0.uk-lon1.eu.bt.net [166.49.211.242]
8 19 ms 19 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[drey_p]

Hi there

You've not mentioned which version of the SureSignal you are using?  If it is versions 1 or 2 it may be worth trying a different power supply as this can often sort out any issues with the device.

Also, have you tried deregistering the device and registering it again on your online account?

[sambarr]

Sorry Yeah its a version 2

Tried reregistering again yedterday to no avail unfortunately

[BandOfBrothers]

Hello @sambarr

There has been a few similar threads like yours with people experiencing similar issues. 

One is Is-anybody-else-having-a-problem-with-Sure-Signal-or-is-it-just.

[DaveCD]

@sambarr

The light sequence you describe means that the Sure Signal is initialising.

If this has taken longer than six hours, check the required ports are open on your router.

Once this has been done, reset your Sure Signal.

[sambarr]

All required ports have been opened in router for the sure signal.and i have restared many times.

[DaveCD]

@sambarr

We're currently investigating an issue where users are unable to register new devices or add new users.

Please continue to restart the Sure Signal and we'll have this up and running as soon as possible.