Sure signal recently stopped working

[Jamiecoan]

Hi,
I am having issues with my sure signal. I've had it installed and working for over a year but in the last week or so it has stopped working. All normal lights are on the unit (no flashing) my fibre broadband is running at 17mbps down and 7mbps up but my mobile signal is non existent.
My sure signal number is 40134910526.
Please could you help as I am currently without mobile signal at home.
Many thanks

[Retired-Rodney]

Hi @Jamiecoan,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Rodney