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Solution

Sure signal solid red light

kareng1971
2: Seeker
2: Seeker
Hi, ss is on the blink again! Have previously had all the tests, and speeds looked at. All I get at the moment is a solid red light. I've tried soooo many times to reset it, but nothing works. Please, please, please please, re sync it for me. Serial no: 40132726379. Phone hasn't worked for a week now and I'm getting desperate! Thanks.
4 REPLIES 4

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi kareng1971

 

It has been a couple of days since the Sure Signal last connected to our servers. I've given it a re sync you'll need to factory reset it to complete the process.

 

Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

 

The Sure Signal will be back online in around 1 hour.

 

Thanks

 

Sukhi

Have tried resetting the ss twice, but it still only shows a solid red and sometimes a flashing light. Help. I've been out of contact now for a week. This is becoming intolerable.

I have exactly the same problem... Reset doesn't do anything. No lights change when I try reset.

Sukhi
Moderator (Retired)
Moderator (Retired)

Hi kareng1971 & suresig-probs

 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi