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Rank 1: Guest
Posts: 18
Registered: ‎04-04-2011

Sure signal stopped working after sim card changed

Please help,

 

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

 

My wifes phones is working fine, please help

Message 1 of 529 (62,333 Views)
Rank 1: Guest
Posts: 12
Registered: ‎22-10-2009

Re: Sure signal stopped working after sim card changed

[ Edited ]

Same problem here. New nano SIM registered on Vodafone network but will now not connect to Sure Signal. Can't add the number again because I am already the administrator for the SS.

Message 2 of 529 (62,319 Views)
Rank 1: Guest
Posts: 18
Registered: ‎04-04-2011

Re: Sure signal stopped working after sim card changed

hopefuly someone from tech team can advise

Message 3 of 529 (62,315 Views)
Rank 2: First Poster
Posts: 29
Registered: ‎22-06-2011

Re: Sure signal stopped working after sim card changed

Same here too, come on Vodafone, a response please!

 

Tim.

Message 4 of 529 (62,292 Views)
Rank 1: Guest
Posts: 18
Registered: ‎04-04-2011

Re: Sure signal stopped working after sim card changed

just spoke to voadfone, they need to resync the new sim with the sure signal, theu did this 5 minutes ago & it's all working fine now

Message 5 of 529 (62,288 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi Guys,

 

If you are having trouble with your Sure Signal after changing the SIM to a Nano SIM, please let me know the serial number so that I can get this re-synced for you.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 6 of 529 (62,004 Views)
Rank 1: Guest
Posts: 1
Registered: ‎26-09-2012

Re: Sure signal stopped working after sim card changed

Hi James,

 

I can't see how to send you a PM, but can you resync mine after a change to nano SIM please, I'm assmuning its the SIM serial you need?  We have about eight suresignal boxes, plus I am on a couple others, can you PM/Email me so I can send you the number?

 

James

Message 7 of 529 (61,944 Views)
Moderator (Retired) Lee
Moderator (Retired)
Posts: 19,284
Registered: ‎27-10-2008

Re: Sure signal stopped working after sim card changed

Hi there jrh1,

 

Thanks for your post.

 

We only need the VSS serial numbers and it's safe to post them here Smiley Wink

 

Cheers,

 

LeeH

Message 8 of 529 (61,845 Views)
Rank 1: Guest
Posts: 1
Registered: ‎27-09-2012

Re: Sure signal stopped working after sim card changed

[ Edited ]

Hi

 

I just upgraded to the iPhone 5 today and I have the same number, but a new simcard.

 

I have 3 suresignal units. The serials are:

 


40114632082
 


40113830893
 

 

<there is a 3rd one as well, but the "my vodafone" site keeps crashing. Can you see the 3rd as all paired to the same number\account?>

 

Can you update for me please? My phone number is (removed for security). Once done if you can amend the post and remove my phone number it would be appreciated.

 

Thanks

Message 9 of 529 (61,835 Views)
Rank 1: Guest
Posts: 5
Registered: ‎27-09-2012

Re: Sure signal stopped working after sim card changed

Hi there - ditto here...iPhone 5 and not picking up VSS.

 

My SS serial number is: 21230716058.  Anything else you need?

 

Thanks in advance!

Message 10 of 529 (61,829 Views)
Rank 1: Guest
Posts: 16
Registered: ‎20-02-2010

Re: Sure signal stopped working after sim card changed

Also for me, just moved from a Sim to a Micro sim and no connection on my two devices:

 

21223143286

 

40111071235

 

 

Message 11 of 529 (61,778 Views)
Rank 1: Guest
Posts: 19
Registered: ‎28-09-2012

Re: Sure signal stopped working after sim card changed

Hello

 

I have just swapped to a micro sim & iPhone 4s and now the phone & new sim will not connect to the sure signal. All our other phones continue to connect fine and get a good signal.

 

The SS serial number is: 21221062470

 

I would be grateful if you could resolve this for me.

 

Many Thanks, Tim..

 

 

Message 12 of 529 (61,768 Views)
Rank 1: Guest
Posts: 1
Registered: ‎29-09-2012

Re: Sure signal stopped working after sim card changed

Hi,

 

Same issue for me.

 

Our Vodafone Sure Signal serial number is 40120922410

 

Thanks in kind,

 

Alex

Message 13 of 529 (61,680 Views)
Rank 4: Established Poster
Posts: 65
Registered: ‎07-07-2010

Re: Sure signal stopped working after sim card changed

My VSS no ..  21223486990

Message 14 of 529 (61,676 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi Guys,

 

If any one else is having issues in connecting the iPhone 5 to a Sure Signal Please can you firstly follow the instructions here.

 

If this still doesn’t resolve the issue please let me know the serial numbers.

 

However I can confirm that I have re-synced all of your Sure Signals this morning please can you all perform a reset on the Sure Signal and let me know how you get on.

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

  

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 15 of 529 (61,646 Views)
Rank 1: Guest
Posts: 19
Registered: ‎28-09-2012

Re: Sure signal stopped working after sim card changed

Hi James

 

Please could you take a look at my second Sure Signal. I'm having issues connecting my number which was transferred from a a micro SIM to a nano SIM. 

 

Serial number: 21222176972

 

 Many Thanks, Tim..

Message 16 of 529 (61,516 Views)
Rank 1: Guest
Posts: 1
Registered: ‎01-10-2012

Re: Sure signal stopped working after sim card changed

Can you please resync my VSS? Serial number is 21196801761. I have just upgraded to iPhone 5 and my VSS has stopped working with my phone.

 

thanks

Message 17 of 529 (61,474 Views)
Rank 1: Guest
Posts: 1
Registered: ‎02-10-2012

Re: Sure signal stopped working after sim card changed

Can I be reset too please?

 

I have just gone to micro sim in upgrading from iphone 3g to 4s.

 

sure signal serial is:  21229665613

 

thanks!

 

Message 18 of 529 (61,411 Views)
Rank 3: Occasional Poster
Posts: 56
Registered: ‎02-10-2012

Re: Sure signal stopped working after sim card changed

My phone is not working since upgrade to Samsung galaxy s3 from HTC desire hd, smaller sim means not working I am sure my sure signal is also not working, tried calling waoiting ages on the phone then closed,. so at the moment no phone, ? can you help? thanks

Message 19 of 529 (61,377 Views)
Rank 1: Guest
Posts: 1
Registered: ‎02-10-2012

Re: Sure signal stopped working after sim card changed

Hi, could you please re-sync my signal booster. serial no. is 21224470415.

 

Thanks

 

Ross

 

 

Message 20 of 529 (61,355 Views)
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