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Vodafone Sure Signal

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Registered: ‎29-09-2015

Re: Sure signal stopped working after sim card changed

@robertrozarioa @darrenhardman

 

Sorry to hear you're both still having issues with your Vodafone Sure Signal.

 

Please complete the following steps:

- Remove the number from the Sure Signal using your online account

- Reset the Sure Signal, please see below:

  1. Hold the reset button till all the lights come on or flash (about 30 seconds)
  2. Keeping the rest button held, remove and re-insert the power lead.
  3. Once all the lights come on or flash, release the reset button.
  4. The Sure Signal should come online within the hour.

- Then finally re-register your number using your online account.

 

Let us know how you get on.

 

Message 521 of 529 (4,533 Views)
Rank 1: Guest
Posts: 1
Registered: ‎03-02-2017

Re: Sure signal stopped working after sim card changed

hi, my sure signal has stopped working since i swapped my sim. i have reset the sure signal but still not working.

serial number of my sure signal is 40120554163.

Thanks

Message 522 of 529 (3,449 Views)
Rank 50: Grand Master
Posts: 17,306
Registered: ‎25-03-2008

Re: Sure signal stopped working after sim card changed


Tash012 wrote:

hi, my sure signal has stopped working since i swapped my sim. i have reset the sure signal but still not working.

serial number of my sure signal is 40120554163.

Thanks


Hi @Tash012

 

Please see the link below.

 

Support - Sure Signal

 

If you need to remove the number, it is recommended not to reregister for 24 hours.

Message 523 of 529 (3,445 Views)
Rank 1: Guest
Posts: 6
Registered: ‎04-01-2017

Re: Sure signal stopped working after sim card changed

Hi Carly.

Thanks for the update.

Mine is the main account holder number. SO dont see an option to remove it from sure signal. PLease advice

Message 524 of 529 (3,424 Views)
Posts: 279
Topics: 4
Thanks: 60
Solutions: 2
Registered: ‎11-11-2016

Re: Sure signal stopped working after sim card changed

@robertrozarioa Our Live Chat team will be happy to help remove and add any numbers for you. 

Message 525 of 529 (3,329 Views)
Rank 1: Guest
Posts: 10
Registered: ‎19-03-2013

Re: Sure signal stopped working after sim card changed

Hi , I have added a new number to my suresignal box , but it is not been working with the sure signal box , in the past I have had to ask for you to re-sync my sure signal box.....I have already tried everything else that I can try my end .

 

Please can you re-sync my suresignal box that is the only thing that has worked in the past , I hope you will be kind enough to do this for me as the second number has very poor signal and that is why we use a sure signal box from vodafone.

serial number :-

40114678184

Thank you

Message 526 of 529 (1,379 Views)
Posts: 142
Topics: 0
Thanks: 32
Solutions: 1
Registered: ‎14-02-2017

Re: Sure signal stopped working after sim card changed

@justwondering25

 

Thanks for letting us know about your issue.

 

I've performed a resync on your Sure Signal device. Please allow six hours for this to complete. 

 

We also suggest restarting your phone after the resync is complete.

 

Get back in touch if this hasn't worked and we'll look into this further for you. 

Message 527 of 529 (1,297 Views)
Rank 1: Guest
Posts: 1
Registered: ‎10-03-2017

Re: Sure signal stopped working after sim card changed

My Sure Signal refuses to pick up my wife's new phone despite removing and re-adding her number.  Please resin my Sure Signal. The serial number is 21227846603. Thank you. 

Message 528 of 529 (990 Views)
Posts: 241
Topics: 1
Thanks: 69
Registered: ‎17-01-2017

Re: Sure signal stopped working after sim card changed

@David027 I've resynced your device.

 

Please allow 6 hours before performing a reset on your Sure Signal. 

 

Let us know how you get on. Smiley Happy

Message 529 of 529 (845 Views)
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