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Rank 1: Guest
Posts: 2
Registered: ‎13-10-2012

Re: Sure signal stopped working after sim card changed

same problem here.

 

Please can you reset the following SS 40120216748

 

Thanks


Dean

Message 41 of 529 (45,077 Views)
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Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi Guys,

 

Thanks for your posts here.

 

I can see that some of our users Sure Signals on this thread are now working which is great news.

 

@ andylights, I can see that your Sure Signal has now updated on the server, can you confirm if you are still seeing the same issue where all lights are lit except the phone light?

 

@deanr1968, this has been re-synced for you now, please can you also perform a reset and let me know how you get on.

 

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 42 of 529 (44,978 Views)
Rank 1: Guest
Posts: 2
Registered: ‎13-10-2012

Re: Sure signal stopped working after sim card changed

Thanks James

 

Hard reset performed, phones rebooted and all seems okay now.

 

Message 43 of 529 (44,969 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-10-2012

Re: Sure signal stopped working after sim card changed

Hi James,

 

On Sunday when I made a call , the 3rd light (phone) flashed at the start and end of the call, during the call it was off. 
I've just checked again and this time it remained off for the duration. It's the same when receiving a call.

1st, 2nd and 4th light stay on and have been since the last re-set a few days ago.

 

It would be good to get this resolved as my mobile phone call quality is not great!

 

Thanks,

 

Andy

 

VSS 211 967 526 83

Message 44 of 529 (44,957 Views)
Rank 1: Guest
Posts: 2
Registered: ‎02-04-2012

Re: Sure signal stopped working after sim card changed

Hi I'm having the same problems. PLease can you resync my SS 21227827892

 

Thanks.

Message 45 of 529 (44,950 Views)
Rank 1: Guest
Posts: 3
Registered: ‎03-10-2012

Re: Sure signal stopped working after sim card changed

Good afternoon,

I'm having the same problem as other users. Have changed my sim card and am unable to connect to my SS.

My SS serial number is 40112303975.

Many thanks in advance for your assistance !

Message 46 of 529 (44,936 Views)
Rank 3: Occasional Poster
Posts: 56
Registered: ‎02-10-2012

Re: Sure signal stopped working after sim card changed

hi after several resyncs and a week later I have my ss working with 2 numbers, however i have tried several times to add 2 numbers that were registered to my ss, but the way i fixed it was to deregister it one day then reregister it the next day, this worked for my main phone, but now it will not accept 2 numbers that i had registered previously, before my sim card change and messing about, my son whos phone is one had a text saying I had deregistered the ss so he could no longer use it? but now it will not let me register the number again? any ideas or help would be gratefull, i have tried all day today to register 2 numbers, but it keeps saying voda numbers begin 07 and have 11 digits? both of which i know and have checked numbers and digits to no avail. help please

Message 47 of 529 (44,871 Views)
Rank 1: Guest
Posts: 18
Registered: ‎23-05-2011

Re: Sure signal stopped working after sim card changed

Hi,

I just upgraded to an Iphone 5 today and my Sure Signal is not working either.  Could you please do a resync for me my sure signal number is:

 

2123 1983 319

 

Many thanks

Rose

Message 48 of 529 (44,867 Views)
Rank 1: Guest
Posts: 3
Registered: ‎03-10-2012

Re: Sure signal stopped working after sim card changed

My suresignal appears to be working now Smiley Very Happy

Message 49 of 529 (44,853 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi All

 

Thanks for your posts here.

 

@deanr1968, I’m glad to see that everything is working again for you.

 

@ andylights, I must admit that this is a bit of a strange one especially as it works at the beginning and end but not during the call.

 

I can see that it is still updating on the server so this isn’t a problem, can you confirm if the handset is set to 3G (WCDMA) Only?

 

If not, please can you do this and let us know if the issue continues.

 

@ newgirl, and can see that your Sure Signal hasn’t updated since 12/10/2012, due to this I have re-synced the Sure Signal for you, please can you also perform a reset as detailed below and let me know how you get on.

 

@ andrews297, I’m glad to see that everything is working again for you.

 

@ malduncan, so that we can get this looked at for you I have sent you a quick PM, please follow the instructions on the Pm and one of the team will be able to get this checked for you.

 

 You can find your PM inbox here.

 

@ rosesmith, I can see that your Sure Signal has updated this morning however, I have also re-synced the unit for you, if you are still having issues please perform a reset as detailed below and let us know how you get on.

 

VSS Factory Reset

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 50 of 529 (44,749 Views)
Rank 1: Guest
Posts: 9
Registered: ‎05-10-2012

Re: Sure signal stopped working after sim card changed

Hi James,once again .. It's stopped flashing the phone light at the start and end of calls. So back to just 1,2 & 4
I've tried turning of WiFi. Does this force the phone the phone to 3G? I can't see much in the manual on this?

Either way, it makes no difference.

 

Andy

Message 51 of 529 (44,778 Views)
Rank 1: Guest
Posts: 1
Registered: ‎18-10-2012

Re: Sure signal stopped working after sim card changed

Hi, I recently upgraded please can you reset My suresignal to pick up my phone.

 

VSS No. = 40122542440

 

Thank you

Message 52 of 529 (44,775 Views)
Rank 1: Guest
Posts: 18
Registered: ‎23-05-2011

Re: Sure signal stopped working after sim card changed

My sure signal is working ok now - many thanks for your help James.


Rose

Message 53 of 529 (44,766 Views)
Rank 1: Guest
Posts: 2
Registered: ‎02-04-2012

Re: Sure signal stopped working after sim card changed

Mine's working too now, phew! Thanks for your help Smiley Happy

Message 54 of 529 (44,758 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi Guys,

 

Thanks for your posts here.

 

@ andylights, I am a little confused by your posts.

 

Can you confirm if light 3 comes on during the call and then goes off after?

 

If yes, then this is normal and the Sure Signal is working fine.

 

@ solomos68, please can you verify your serial number as it is showing as invalid on our system.

 

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 55 of 529 (44,701 Views)
Rank 1: Guest
Posts: 5
Registered: ‎16-10-2012

Re: Sure signal stopped working after sim card changed

Hi James/Tech team. 

 

Please can you resync my SS - 21227734080

 

I received my new sim/phone yesterday and cant get a signal on my VSS.

 

cheers

 

Tony

Message 56 of 529 (44,667 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: Sure signal stopped working after sim card changed

Hi tonyca

 

Have you checked our iPhone 5/Sure Signal thread? This contains information about SIM changes and Sure Signals, and whilst it's aimed at iPhone 5 users specifically - they will all have new SIM cards when they upgrade - it's the same steps for any device.

 

Let us know if this resolves things, and if not we can take a closer look.

 

Thanks

 

Dave

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 57 of 529 (44,642 Views)
Rank 1: Guest
Posts: 5
Registered: ‎16-10-2012

Re: Sure signal stopped working after sim card changed

Hi Dave, 

 

I saw this but am the only one in the household with a login. Please can you resync as I have been without signal for a day now?

 

Thanks

 

Tony

Message 58 of 529 (44,635 Views)
Moderator (Retired)
Posts: 23,636
Registered: ‎21-07-2008

Re: Sure signal stopped working after sim card changed

Hi tonyca,

 

I have re-synced the Sure Signal for you, please can you also perform a reset on the Sure Signal and if this still doesn’t work, please de-register and re-register the Sure Signal.

 

Hold down the reset button until all the lights show (about 30 seconds)

Keeping the reset button held down, remove then re-insert the power lead.

Once all lights display release the reset button.

The Sure Signal will come online in around 1 hour.

 

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

Message 59 of 529 (44,531 Views)
Rank 1: Guest
Posts: 5
Registered: ‎16-10-2012

Re: Sure signal stopped working after sim card changed

Great, thanks James. Reset of the router did the trick after your resync.

 

cheers

 

Tony

Message 60 of 529 (44,528 Views)
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