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I'm pleased to say that it's working now ! Forcing the phone to WCDMA only, then back to Auto did the trick.
I still cant get a signal. 3G appeared for a while but when I tried to make calls or send text messages it failed. Calls were just silent. So I tried deregistering and re-registering but back to no 3G again.
I have also reset the box again.
Maybe it will take a couple of hours ? or should I try something else ?
I recently upgrade to a micro sim and can no longer get signal through my sure signal device.
My serial number is 40112819798
I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.
My serial number is: 40113168823
leave it 24 hours. sometimes it takes a while for it to be recognised in the system.
after that, if your nano sim is the owner of the vss, change the ownership in your vss dashboard and then change it back again after an hour
Further to fdh's advice if that hasn't worked you'll be pleased to hear I've forced the requested resync for you.
You will have to factory reset the VSS to complete the process.
Let me know if you need any further assistance.
I'm afraid I need you to re-sync my Sure Signal again.
iPhone 5 Wi-Fi now working after iOS update, so I've switched SIMs again.
Hi KPG and shimmie,
I’ve just resynced your devices so, to complete the process, could you perform a factory reset for me:-
I upgraded several weeks ago to a micro sim and since then I can no longer get signal through my sure signal device.
My serial number is 40112831017
Please can you re-sync
When a SIM change is performed it can take up to 2 hours for the Sure Signal system to recognise the change, however 2 weeks isn’t right!
Firstly, I’ve re-synced your device so please perform a factory reset in order to complete this process:
If this doesn’t resolve and the affected number is the owner of the Sure Signal, you'll need to temporarily transfer the ownership to another number in order to remove/re-add the affected number. This can be done by clicking Change Owner on the Sure Signal Dashboard. The new owner will then need to login to their My Account profile and accept the ownership request, before removing and re-adding the number. Once this has been completed then the ownership can be transferred back to the original number.
Hi there Tech Team
I too have had the same problem, first with my son's change of sim about 3 months ago, phoned 191 and they said they sorted it, told me to do reset etc, but to no avail - son is still not connecting - but fortunately he is not too bothered so I have not pursued it!
I have just got iPhone 5 from 3GS(which has been fine for a long time now) and nothing!
Called 191 as I am main number and they said they had done something and for me to reset - which I did - nothing!(2 days ago now), reset again last night (just in case) still nothing! People on here seem to be getting results by you guys resyncing (I just wonder if that is what the 191 team are doing or not?) - just seems that it didn't work for my son and now me going the 191 route maybe my hope may lie with whatever you helpful folk do? :-)
S/S no. is 21196874990
P.S. You mention changing ownership of the number if resyncing didn't work, would I need to get son or wife to set up account (wifes phone is on my vf account and son doesnt remember his details!)
Hi Andrew (or other Tech Team members)
I have posted a problem in the Sure signal stopped working after sim change but not heard anything for a while, not sure how often you guys reply to queries but would you mind having a little look at mine and see what you are able to do. Much appreciated, Ian
Just got an email saying Lee replied to my post - I must be doing something wrong because I cant find it.
Can anyone address my original post please. Cheers
Thanks for your post, I’ve just forced a resync for you now. With regard to your other question about changing ownership of the Sure Signal, it’d mean you accessing the management console in My Account and choosing another number you’ve got registered on the device and making that the owner (e.g. your wife’s phone). It doesn’t involve setting up another separate online account
To make sure the resync completes, can you perform a factory reset:-
Let me know how you go on.