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Vodafone Sure Signal

Sure signal stopped working after sim card changed

2: Seeker Bronze

I'm pleased to say that it's working now ! Forcing the phone to WCDMA only, then back to Auto did the trick.

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2: Seeker Bronze

I still cant get a signal. 3G appeared for a while but when I tried to make calls or send text messages it failed. Calls were just silent. So I tried deregistering and re-registering but back to no 3G again. 

 

I have also reset the box again.

 

Maybe it will take a couple of hours ? or should I try something else ?

 

cheers

 

Tony

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2: Seeker Bronze

Working now. Played around switching mobile data on and off... or maybe just timing and I was impatient.

 

 

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2: Seeker Bronze

Hi

 

I recently upgrade to a micro sim and can no longer get signal through my sure signal device.

 

My serial number is 40112819798

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Moderator (Retired)

Hi djcj,

 

This can sometimes take up to 24 hours to pick up your new SIM however, I have also re-synced the Sure Signal for you today, please can you let me know if you are still experiencing any issues after one hour and rebooting your phone.

 

James

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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1: Seeker
Please could you resume mine too. Got the new iPhone 5 today and it won't connect to my sure signal now. Sure signal serial number is 40123741296.
Thanks.
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2: Seeker Bronze

Please help,

 

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

 

My serial number is: 40113168823

 

Thank you

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16: Advanced member Gold

leave it 24 hours. sometimes it takes a while for it to be recognised in the system.

 

after that, if your nano sim is the owner of the vss, change the ownership in your vss dashboard and then change it back again after an hour

 

fdh

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Moderator (Retired) Lee
Moderator (Retired)

Hi guys,

 

Further to fdh's advice if that hasn't worked you'll be pleased to hear I've forced the requested resync for you.

 

You will have to factory reset the VSS to complete the process.

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the reset button held, remove and re-insert the power lead
  • Once all the lights come on or flash, release the reset button
  • The VSS should come online within the hour

Let me know if you need any further assistance.

 

Cheers,

 

LeeH

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KPG
2: Seeker Bronze

Hi Again

 

I'm afraid I need you to re-sync my Sure Signal again.

iPhone 5 Wi-Fi now working after iOS update, so I've switched SIMs again.

Thanks again:

SS# 21221065382

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2: Seeker Bronze
Hi I recently dug my Sure signal out to use again, it has been plugged in since Thursday but I am not picking up a signal. Since it was last used I have a new sim. Please can you resync it for me 21230809630 Many Thanks Janine
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Moderator (Retired)

Hi KPG and shimmie,

 

I’ve just resynced your devices so, to complete the process, could you perform a factory reset for me:-

  • Hold down the reset button until all the lights show (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • The Sure Signal will come online in around 1 hour.

Thanks

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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KPG
2: Seeker Bronze

All done. Working fine now.

Many thanks.

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2: Seeker Bronze

Thank you, back up and running now.

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2: Seeker Bronze

Hi Techteam

 

I upgraded several weeks ago to a micro sim and since then I can no longer get signal through my sure signal device.

 

My serial number is 40112831017

 

Please can you re-sync

 

Cheers

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Moderator

Hi Pjenko,

 

When a SIM change is performed it can take up to 2 hours for the Sure Signal system to recognise the change, however 2 weeks isn’t right!

 

Firstly, I’ve re-synced your device so please perform a factory reset in order to complete this process:

 

  • Hold the reset button till all the lights come on or flash (about 30 seconds)
  • Keeping the rest button held, remove and re-insert the power lead
  • Once all the lights come on or flash, release the reset button
  • The VSS should come online within the hour

 

If this doesn’t resolve and the affected number is the owner of the Sure Signal, you'll need to temporarily transfer the ownership to another number in order to remove/re-add the affected number. This can be done by clicking Change Owner on the Sure Signal Dashboard. The new owner will then need to login to their My Account profile and accept the ownership request, before removing and re-adding the number. Once this has been completed then the ownership can be transferred back to the original number.

 

Thanks,

 

Jenny

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2: Seeker Bronze

Hi there Tech Team

I too have had the same problem, first with my son's change of sim about 3 months ago, phoned 191 and they said they sorted it, told me to do reset etc, but to no avail - son is still not connecting - but fortunately he is not too bothered so I have not pursued it!

I have just got iPhone 5 from 3GS(which has been fine for a long time now) and nothing!

Called 191 as I am main number and they said they had done something and for me to reset - which I did - nothing!(2 days ago now), reset again last night (just in case) still nothing! People on here seem to be getting results by you guys resyncing (I just wonder if that is what the 191 team are doing or not?) - just seems that it didn't work for my son and now me going the 191 route maybe my hope may lie with whatever you helpful folk do? :-)

S/S no. is 21196874990

Here's hoping!!

Thank you

Kind Regards

Ian

P.S. You mention changing ownership of the number if resyncing didn't work, would I need to get son or wife to set up account (wifes phone is on my vf account and son doesnt remember his details!)

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2: Seeker Bronze

Hi Andrew (or other Tech Team members)

 

I have posted a problem in the Sure signal stopped working after sim change but not heard anything for a while, not sure how often you guys reply to queries but would you mind having a little look at mine and see what you are able to do. Much appreciated, Ian Smiley Happy

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2: Seeker Bronze

Hi guys

Just got an email saying Lee replied to my post - I must be doing something wrong because I cant find it.

Can anyone address my original post please. Cheers

Ian

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Moderator (Retired)

Hi ian1261,

 

Thanks for your post, I’ve just forced a resync for you now. With regard to your other question about changing ownership of the Sure Signal, it’d mean you accessing the management console in My Account and choosing another number you’ve got registered on the device and making that the owner (e.g. your wife’s phone). It doesn’t involve setting up another separate online account

 

To make sure the resync completes, can you perform a factory reset:-

 

  • Hold down the reset button until all the lights show (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • The Sure Signal will come online in around 1 hour.

Let me know how you go on.

 

Thanks

 

Andrew

I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.


If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.

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