30-11-2012 06:19 PM
Done that still nothing. Tried the transfer to wife bit of a problem in that both phones are on my account!
Siblings arent ever at home so to do the transfer option to them when you need to provide emails for them to accept conditions etc. is a bit of a hassle! Can I not deregister it and then reregister? Is that not easier? Why cant things just be simple?? It seems the better the gear we get the worse it functions! :-)
02-12-2012 10:34 AM
Hello again Andrew
I have now managed to deregister and reregister S/S - nothing still!
I have also transferred ownership to my son in law and had my phone added as a user - still nothing (even though i got a text saying I could use S/S. Yes, I did resync the S/S (twice - once after deregister and once after reregister)
Finally son in law deregistered and transferred back to me, I set it all back up with users etc did a resync, rebooted my phone and still nothing! I give up!!!
(a fed up) Ian
02-12-2012 06:30 PM
Dear Tech Team
What about you guys completely removing my S/S from your system and then me starting over as if from scratch? OR
What about sending me an exchange sure signal so I can start from scratch? - i don't even mind paying a supplement if it means I can get going again - just seems bizzare that the 3GS ran flawlessly for a very long time and now S/S doesn't even recognise the 5!
My wifes phone (nokia) is up and running again but my iPhone 5 and son's sony is still not working (the two phones that have had new sim cards at different times!)
Sorry, I would have edited the two previous posts but could not see how?
Cheers anyone for a helpful solution in anticipation.
03-12-2012 01:51 PM
We would have to do the resync for you. It's not possible for you to do one from your end I'm afraid. I can see however that you have de-registered and then re-registered the device a couple of times in quick succession. We do advise that you leave it 24 hours before re-registering to allow it to go through successfully.
As you've done this since Andrew last did a resync I've processed this again for you. Please now perform another factory reset of the device. If this doesn't work and you want to try re-registering again, please wait 24 hours after you de-regsitered it.
Let us know how you get on with this.
03-12-2012 04:22 PM
Thanks for the reply - sorry slip of the keys! - meant reset not resync!!
Yeah, I was getting a little bemused as to why this was not working, I didnt see mention before of leaving for 24 hours!
OK so I am now going to do a reset as per your suggestion and wait for 24 hours(just to be sure that doesnt work)
If it doesnt work then do I do the following??
Just to clarify step by step if you would please...............
1. I transfer ownership to son-in-law.
2. I deregister the suresignal (and unplug it?)
3. Wait 24 hours (and plug it back in?)
4. Son-in-law registers as owner (does he add me as user at this stage?)
5. Wait another 24 hours?
7. He then transfers ownership to me.
8. He then deregisters the suresignal(unplug and wait another 24 hours?)
9. I then re-register (after plugging in)
And it will hopefully work!!??
Sorry if it seems a step by step dummys guide for me but as you can see from previous posts I have tried all things as in the forum to no avail. Just want to be sure this is the EXACT way to do things to have any chance of success.
03-12-2012 07:53 PM
We have upgraded our phones and both required a new smaller sim cards.
Since then neither phone will connect to our Sure Signal.
Please can you force a re-sync to our Sure Signal.
Sure Signal Serial Number: 21221974526
04-12-2012 12:36 PM
Could you re-sync mine as well please just to give it a little kick. 2 new sim cards not working. I've de-activated & reactivated the wife's number but I can't do mine as it's the main account & doesn't show up (even after setting daugher's phone up as administrator).
05-12-2012 07:08 AM
Hi Tech Team
Just following on from my previous post, I have waited for 24 hours since resetting - nothing still!
Please would you confirm before I go any further if my step by step actions as I understand are correct?
05-12-2012 01:46 PM
Thanks for your post.
That procedure looks just about fine
MarkHorton and Andy_R - I've forced the resync for you. Please factory reset the unit and let me know if you require further assistance.
05-12-2012 04:19 PM
06-12-2012 12:56 PM
I’ve re-synced this for you today so please complete this by performing a factory reset as follows:
08-12-2012 10:11 AM
Hi Tech Team
I have completed step one of the process that you guys signed off on so now the S/S is in my son in laws name with me as a named user. Still nothing! - Although the third light does come on and off a few times like it is trying to connect my phone (like it used on the old phone once or twice and then the phone would produce the 3G signal) then it gives up! So I figure it must be trying to do something I will leave a little longer and then put it back in my name and as said wait (again) and then fire it up and keep fingers crossed. Could you please shed any light as to why everyone else seems to work after you resync and I am having all this trouble? or why it is obviously trying to mate with my phone but cant? the S/S is fine as it works for the other phones when they are readded!?
08-12-2012 10:32 AM
I think I may have solved it!!!
Just told my router to forget the connection to the S/S, rebooted router and restarted sure signal and voila phone connected!
Will just need to register it back to me now! I have noticed one thing though, the third light is constanly flashing slowly on and off now, even when phone is not in use, any idea why??
09-12-2012 11:33 AM
OK - to anyone having problems still after the helpful suggestions and resyncing etc from the Tech team don't work (and most of the time it clearly does work!)
My solution, once I had maybe even un- neccessarily de registered and transfered and then re registered etc (see previous posts of mine) was to unplug the sure signal (power and internet) go into my router settings, delete the suresignal, plug back in, wait for it to do it's thing and it all started working properly again! (you may need to restart your phone). Maybe just an isolated problem but all the same if it helps anyone else then that is what these forums are all about!
Thanks Tech Team
All the best
10-12-2012 08:53 AM
Same problem - after changing to new SIMs in 2 new iPhone 5, one phone connects fine (number ending 250). Other number ending 425 does not connect at all, even after deleting and re-adding the user.
Please re-sync if you think it will solve. VSS serial number 21229602624
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