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Rank 2: First Poster
Posts: 20
Registered: ‎14-04-2011

Re: Sure signal stopped working after sim card changed

my SS serial is: 21196941047 the number attached to it that isnt on my account and ends 805 has just had a msim swap done yesterday. could you re-sync the SS for me please as the sim still wont connect.

 

Do your store teams know of this issue? and if so shouldnt they be telling customers to re-sync the SS as this is really fustrating due to the poor signal in my area

 

regards

Jay

Message 141 of 529 (30,648 Views)
Rank 1: Guest
Posts: 11
Registered: ‎24-02-2009

Re: Sure signal stopped working after sim card changed

Mine works fine now - thanks

Message 142 of 529 (30,597 Views)
Moderator (Retired)
Posts: 13,816
Registered: ‎28-11-2008

Re: Sure signal stopped working after sim card changed

Hi av4tar,

 

Whilst they are aware that a SIM card change can affect the connection with the Sure Signal for a short time, in many cases the most needed is a simple factory reset of the box.

 

I have resynched the sure signal now, so can you please try a factory reset for me to ensure this is picked up?

 

  • Hold down the reset button until all the lights show (about 30 seconds)
  • Keeping the reset button held down, remove then re-insert the power lead.
  • Once all lights display release the reset button.
  • The Sure Signal will come online in around 1 hour.

---------------------------------------------------------

 

pc99pc - Great news! thanks for letting us know!Smiley Happy

 

Dave

 

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Message 143 of 529 (30,547 Views)
Rank 1: Guest
Posts: 2
Registered: ‎24-01-2013

Re: Sure signal stopped working after sim card changed

[ Edited ]

Please ignore, problem now resolved

Message 144 of 529 (30,478 Views)
Rank 1: Guest
Posts: 2
Registered: ‎24-01-2013

Re: Sure signal stopped working after sim card changed

Hi, you can cancel the above request as a reset has done the trick. Smiley Happy

Message 145 of 529 (30,473 Views)
Rank 4: Established Poster
Posts: 77
Registered: ‎11-01-2009

Re: Sure signal stopped working after sim card changed

Just got a new iphone 5 today - can't connect to sure signal.  I called 191 and aparently had the SS re synched then hard reset although i wasadvised wrongly how to do it! - still not picking up new phone (Changed from Micro Sim to Nano Sim).  grateful if you could force a resync, serial number of my SS is 21222164879

 

Thanks

 

Geoff

Message 146 of 529 (30,212 Views)
Posts: 11,845
Topics: 562
Thanks: 172
Solutions: 642
Registered: ‎29-07-2008

Re: Sure signal stopped working after sim card changed

Hi Geoff,

 

Thanks for your post! Don’t’ worry, I’m sure we’ll get this sorted quickly Smiley Happy

 

I’ve checked your serial number and your Sure Signal last updated in the early hours of this morning.

 

I’ve resynced this for you today so please complete this process by performing a factory reset.

 

Once the above has been completed, please put your phone into airplane mode and then back again and you should find that your phone connects.

 

Cheers,

 

Jenny 

Message 147 of 529 (30,167 Views)
Rank 4: Established Poster
Posts: 72
Registered: ‎28-08-2010

Re: Sure signal stopped working after sim card changed

I'm experiencing this issue with my vss serial 40121413856. Please resync. Thanks.
Message 148 of 529 (30,126 Views)
Rank 4: Established Poster
Posts: 72
Registered: ‎28-08-2010

Re: Sure signal stopped working after sim card changed

I forgot to mention I have already tried a reset.
Message 149 of 529 (30,083 Views)
Posts: 10,731
Topics: 207
Thanks: 254
Solutions: 437
Registered: ‎08-06-2009

Re: Sure signal stopped working after sim card changed

Hi ReVin,

 

Thanks for posting. Looking at your Serial, it seems your device updated last night just before midnight. I've performed a manual synchronisation for you so you'll just need to reset the unit to complete. If this doesn't work though, could you please use this troubleshooting guide and post back the template report. Smiley Happy

Cheers, Ben 

Message 150 of 529 (30,057 Views)
Rank 4: Established Poster
Posts: 72
Registered: ‎28-08-2010

Re: Sure signal stopped working after sim card changed

[ Edited ]

Ben,

 

Thanks for the reply. Im not sure if this is the right template but here we go:

 

Troubleshooting steps:

Confirm that the handset you are trying to get a signal on is a 3G device. - Its an iPhone 4S

Confirm that the number you are using has been added to your Sure Signal. - My number is not showing up as being added to my VSS, however, when I do try to add the number it tells me that it has already been added.

Test your SIM in another 3G handset. - I am unable to do this as I do not have any friends / family that have access to a vodafone phone that takes a micro sim, however, I have been to work today and received a full 3G signal all day without the need for VSS.

Has Your SIM recently been replaced? - Yes last night, over 24 hours ago. I have performed a reset of the VSS two times now with no joy. (one just recently after it was resynced) I have also de-registered the VSS and registered it again with no joy. Prior to the sim change the VSS was working perfectly.

 

Speedtest showing 57ms ping, 7.4mbps download and 0.66 upload.

 

Tracert:

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    37 ms    39 ms    41 ms  ip-89-200-131-111.ov.easynet.net [89.200.131.11
]
  4    32 ms    39 ms    39 ms  ip-84-38-37-142.easynet.co.uk [84.38.37.142]
  5    33 ms    33 ms    33 ms  bu4.gr10.telon.uk.easynet.net [89.200.135.145]
  6   206 ms    47 ms    46 ms  AMDGW1.arcor-ip.net [195.69.145.123]
  7   193 ms    47 ms    59 ms  188.111.129.25
  8    63 ms    62 ms    62 ms  85.205.116.14
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

 

VSS is still not working, lights indicate that it should be working.

 

within seconds of submitting my post i restarted my phone, everything seems to be working now Smiley Frustrated. Thanks for the help.

Message 151 of 529 (30,082 Views)
Posts: 7,380
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Thanks: 128
Solutions: 185
Registered: ‎13-01-2010

Re: Sure signal stopped working after sim card changed

Hi ReVin

 

That's less work for me then Smiley Happy Thanks for letting us know.

 

Sukhi

Message 152 of 529 (30,043 Views)
Rank 1: Guest
Posts: 2
Registered: ‎15-02-2013

Re: Sure signal stopped working after sim card changed

Hi,

 

My boyfriend has just had his SIM changed to a micro SIM and can no longer get any signal through SS box. I have tried the factory reset but this has not worked.

 

The S/N is 21228593493 so if there is anything you could do to force a re-sync of some kind, that would be great.

 

Kelly

Message 153 of 529 (29,692 Views)
Rank 1: Guest
Posts: 3
Registered: ‎10-02-2013

Re: Sure signal stopped working after sim card changed

Afternoon,

 

Could I trouble one of the Voda techies to re-sync VSS Serial Number: 40121342865?

 

Cheers,

Mo

Message 154 of 529 (29,683 Views)
Rank 1: Guest
Posts: 1
Registered: ‎08-07-2012

Re: Sure signal stopped working after sim card changed

I've done everything said so could you possibly re sync my VSS.

Serial number: 21196919779

Many thanks
Message 155 of 529 (29,667 Views)
Moderator (Retired)
Posts: 6,841
Registered: ‎07-10-2008

Re: Sure signal stopped working after sim card changed

Hi Kelly, 

 

I've just resynched your Sure Signal for you and I've noticed that a location move alert has been triggered - are you using the Sure Signal at a different location, or have you changed your router?

 

Can you log in online and update the postcode - if it's still the same change it to a different one for about 10 minutes then change it back - reset your unit after this and let me know how you get on.

 

@Mr MoJo and xConorZz -  I've resynched these for you now - give your Sure Signal units a reset and you should be fine.

 

 

Paul 

 

Message 156 of 529 (29,616 Views)
Rank 1: Guest
Posts: 3
Registered: ‎16-02-2013

Re: Sure signal stopped working after sim card changed

Hi there I've just changed to a microsim on my main number so could you please resync my suresignal please 40110947781

 

Thanks

 

Brendan

Message 157 of 529 (29,614 Views)
Rank 1: Guest
Posts: 2
Registered: ‎08-11-2010

Re: Sure signal stopped working after sim card changed

Hi

 

Can you reset mine please, S/N 21227835473.

 

Thanks

Message 158 of 529 (29,596 Views)
Rank 1: Guest
Posts: 7
Registered: ‎18-07-2009

Re: Sure signal stopped working after sim card changed

I have also experienced the loss of SureSignal (original model) upon changing to an iPhone 5 and Nano Sim. I have tried the factory reset recommended earlier, but after two hours there is no connect. Please resync my Sure Signal. The serial number is 21229653551

 

Thank you.

Message 159 of 529 (29,511 Views)
Rank 1: Guest
Posts: 1
Registered: ‎17-02-2013

Re: Sure signal stopped working after sim card changed

Could I please trouble one of the Voda techies to re-sync VSS Serial Number: 40123259729?

Message 160 of 529 (29,450 Views)
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