17-02-2013 07:10 PM
The location has not changed, and the router has not changed recently (a few months back it was). Have not changed anything this end since my post, so whatever you did must have worked, as it's all good now!
18-02-2013 12:35 PM - edited 18-02-2013 02:56 PM
Hi bjrooney, koontx, RIMorrisJr and jamfortea,
I’ve just resynced your Sure Signal for you. To make sure the resync completes, can you perform a factory reset:-
Let me know how you go on.
Thanks for the update, it’s great to hear your able to fully utilize your Sure Signal again.
If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
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18-02-2013 10:24 PM
Had an upgrade today which requires a nano sim, now it does not work with my sure signal hub. I have read previous messages where you require just the serial number of sure signal hub to re-sync it. Mine is: 40122444264
Hope you can sort it for me.
19-02-2013 11:45 AM
Hi, I upgraded to a Nexus 4 which required a new (Micro) Sim, and my phone is no longer working on my Sure Signal. Can you please do your thing?
My Sure Signal's serial number is: 40120927385
19-02-2013 03:24 PM
Hi, I've recently changed my SIM card and although (after some discussion with tech support) it now works on my own Sure Signal, it still isn't working on the Sure Signal in our office. We've tried removing and re-adding my number to the unit and power-cycling the Sure Signal but it still doesn't recognise it, even 3 days after the SIM change. Tech support have as yet been unable resolve it.
The serial number is 40112531302. Please can you investigate/resync the unit as necessary?
19-02-2013 03:58 PM - edited 19-02-2013 03:58 PM
I’m pleased to see this is sorted now
rarro2, StephenWatkin, bullingstones and alanlait,
I’ve re-synced your Sure Signal units today. Please complete this process by performing a factory reset as follows:
Let me know if you need any further help.
19-02-2013 08:25 PM
20-02-2013 09:49 AM
Hi Jenny, unfortunately that hasn't resolved the problem - I can still attach successfully to my own SureSignal but not the one in our office (40112531302). I've checked in my Vodafone account that my number is registered on both SureSignals (which it is) and we've performed a factory reset on the SureSignal here (as per your instructions).
My original SIM worked fine on both units. It took a resync of my own unit to get it to work but that's not worked on this one. What's the next step? Is there anything you can check or any more information you need from me to help diagnose the problem?
20-02-2013 11:58 AM
Same problem here. After getting the iphone 5 for my second number can't connect to singal sure anymore. The serial number is 21230516375 . Please re-sync or advise. I tried all the reset things.
20-02-2013 02:38 PM
bullingstones and StephenWatkin - I'm glad this is all back up and running for you again now. Thanks for letting us know
mrsmurrell/mehdroid - I've performed a resync of your device so please just reset the device as above. Let us know how you get on with this. If this doesn't help after 24 hours please follow the steps I've posted below.
alanlait- Could you please provide us with the following so that we can look into this further:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 22.214.171.124 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
20-02-2013 03:07 PM
Hi iv been away visiting family while i was away i had a sim update done ( normal sim ) since iv been back i cant get a signal with my sure signal it worked fine with the last sim i used? serial no is 21230673762 hope you can help.
20-02-2013 03:43 PM
Hi Phil, just to let you know that I've sorted this, having spoken to Vodafone 2nd line support this morning - they issued another resync and at the same time we powered off and reset the Sure Signal.
This time it came back up within an hour and the SIM now registers to it. Oddly they couldn't see any evidence of the previous resync attempt.
Thanks for looking into it anyway.
20-02-2013 09:19 PM
Same problem as others - new SIM card yesterday but kept same number for new handset - now Sure Signal not seeing my phone but still sees otehr Vodafone phones in the house.
S/N is 40121346130
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