Sure signal v1 - cutting out

[youngi]

Sure signal v1 cuts out after a few minutes.  I have tried resetting it several times and it will light all 4 lights during this procedure however it then returns to a single steady power light before all the lights go out and don't come back on.

If I switch off and plug it back in, I get a steady power light for a few minutes before it goes out and then I have nothing.

The green and amber lights at the Ethernet port are always on even when there are no other lights on the unit.

[Retired-Laura]

Hi @youngi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura