Please could somebody help.
My Sure Signal was working perfectly for a few years but last weekend it suddenly stopped. I've gone through the usual trouble shooting including: factory resetting Sure Signal and router (BT home hub 3) and de-registering and then re-registering but first light keeps on flashing. Occasionally the phone connection light comes on and then it seems to start a new connection cycle when both lights flash, then just one. This keeps on repeating.
Below is the information I think you usually ask for.
Serial number: 40112554957
Speed test: download 5.67 upload 0.14
Ping test: ping 32 ms (jitter 7ms)
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms BTHUB3 [192.168.1.254]
2 10 ms 11 ms 10 ms esr4.birmingham5.broadband.bt.net [217.32.86.143
]
3 11 ms 11 ms 11 ms 217.32.86.77
4 14 ms 13 ms 12 ms 213.1.69.14
5 12 ms 13 ms 13 ms 31.55.164.102
6 12 ms 11 ms 12 ms 31.55.164.65
7 12 ms 11 ms 12 ms 31.55.164.107
8 12 ms 13 ms 12 ms acc1-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159.
248.114]
9 20 ms 18 ms 19 ms core2-te-0-10-0-7.ilford.ukcore.bt.net [109.159.
248.18]
10 19 ms 18 ms 18 ms peer2-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.142]
11 16 ms 16 ms 17 ms t2c3-xe-0-2-1-0.uk-lon1.eu.bt.net [166.49.211.17
2]
12 17 ms 18 ms 24 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Port forwarding has been set up on the router.
Thanks.
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