Sure signal v3 not registered

[iratescot]

I am utterly fed up with Vodafone.
Sure signal not working again after following all the reset and reboot guidelines.
On logging in I find my sure signal is not registered. But it was and had been for several months.
I also find that for some reason in my account the main mobile number and second mobile number have been swapped around.
I also find that no users were registered on my sure signal account. ( but they were, for many months).
Then on further review of my main account, I find that my email address is incorrect and my mobile contact number is incorrect and relates to one which is over three years old at least. These were changed over 4 years ago so I don't understand why these have reset to some distant settings.

I live in a rural community, but i live only 2 miles from the M4 so not a remote location and a lack phone connection is not acceptable. Sure signal was meant to fix this.

I feel exasperated by the lack of service (again) by Vodafone who have a poor history in dealing with the basic service issues as well as some important failings.

[iratescot]

Serial number is 42143942110
Still no 3G signal

[iratescot]

Now one bar then none then three then none then no signal
What is going on.
I have a firm red light and the first to are solid with do that is all ok.
Why won't iphone 6 plus work with sure signal
Why doesn't iPhone 5c work with sure signal
Why can't iPhone 4s work with sure signal.

Losing all hope here that Vodafone are interested

[Gemma]

Hi @iratescot

With you saying your Sure Signal account is showing different information than it should be, please deregister your Sure Signal.

After 24 hours, please then reregister it.

This will then ensure that everything is correct.

If you’re still facing issues after this, please let us know:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma