Sure signal version 1 stopped working

[chappers11]

Hi

for years the sure signal has worked fine with same phone - nothing has changed except cannot get any signal from it now

Also cannot see it on my online account - box number 21230015691

have done the usual re-boot etc & no joy

test results are

DL 6.28

UP 0.35

Ping 42

Jitter 2

IP 81.158.134.181

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    36 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    38 ms    37 ms    37 ms  213.123.107.250
  3    39 ms    38 ms    38 ms  217.32.98.193
  4    40 ms    39 ms    39 ms  213.1.69.150
  5    39 ms    54 ms    39 ms  217.41.168.102
  6    41 ms    38 ms    39 ms  217.41.168.65
  7    39 ms    41 ms    39 ms  217.41.168.107
  8    39 ms    39 ms    40 ms  acc1-te0-0-0-21.l-far.21cn-ipp.bt.net [109.159.2
49.94]
  9    39 ms    40 ms    39 ms  core4-te0-0-0-18.faraday.ukcore.bt.net [109.159.
249.45]
 10    39 ms    41 ms    39 ms  host213-121-193-165.ukcore.bt.net [213.121.193.1
65]
 11    72 ms    42 ms    43 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    41 ms    41 ms    42 ms  85.205.0.93
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[BandOfBrothers]

Hi

May I welcome you to the eForum.

Please look at http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

Faqs https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[drey_p]

Hi there

There have been some reports on the eForum of a different power supply sorting out issues with older Sure Signal devices.  Have you tried it with a different power supply at all - if not that could be worth a shot. 

[chappers11]

Thanked, saw that and tried but has not fixed

I wonder if box has been removed from account

[cineriv]

Hi chappers11,

I agree with drey_p, It's most likely to be your power supply which has degraded over the years.

Please indicate the light sequence that you are seeing, that might give us a better clue.

Replacement power units can be obtained from Amazon or Ebay and cost around £10 inc. delivery.

 The loss of the Sure Signal in your account may well be due to recent upgrading of the accounts and may have been moved to a different area. 

Try this........

On the home screen of 'My Account'

• Select 'Manage' next to the main number.
• Under account services select 'Manage services'
• Select 'Sure Signal'

If that doesn't work, try Live Chat.

http://www.vodafone.co.uk/contact-us/index.htm

Regards,

Mike.

[chappers11]

Thanks

I have lights 1,2 and 4 on solid

Checked on the account and it shows the box as active

Am working with a spare power unit

24 hrs on and no progress

[cineriv]

Hi,

Lights 1,2 and 4 on solid indicates there is nothing wrong with the connection and it is communicating with the VF servers.

It may just need a re-sync or software update.

Again your quickest and best option is to contact  'Live Chat'

Good luck,

Mike.

[chappers11]

after a  series of online and phone chats, the verdict is that the box has failed and will need replacing

i assume i wont need to pay for this as it is a substitute for the poor signal from Vodafone and I have already bought one - any advice?

[Jenny]

@chappers11 - Your Sure Signal needs a software update, so I’ve arranged for this to happen today.

Please leave it connected for the next 24 hours, however this should be complete within 6 hours.

After that time, restart your phone and everything should be back to normal.

[chappers11]

Hi

Sorry, but this hasn't worked, are you able to send a new box?

Thanks

Ian