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26-10-2015 11:20 PM
Up until the weekend my sure signal was working fine. Now i cannot connect to it and have no signal to call 191
i dont have a landline and need to be able to use my services.
the first two lights are fine however the third light wont come on when i try and make a call
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30-10-2015 08:03 AM
19-11-2015 10:40 PM
Further Details - please see results below.
The Sure Signal boots and then after a short while has the Red Power Light on and Two White lights (this is how it normally looks). None of the phones will connect to it. I have tried deregistering a number and re-registering, but this does not work.
I have also tried on a 2nd Broadband connection and it diplays the exact same light sequence, but no phones will connect to it.
This is the 3rd time this has happened and normally I have had to hold down the reset button for 10 seconds to factory reset and kick it back into life. This did not work this time.
Is there anything we can do to get it working, or do I need to return it for a new one.
SureSignal S/N: 42143913723
External IP: 83.167.186.48
Speedtest
Ping: 21ms
Download: 7.71Mbps
Upload: 13.85Mbps
Ping Test
Ping: 22ms
Jitter: 7ms
Traceroute
C:\Users\Study>tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms ip-182-1.redrawinternet.com [83.167.182.1]
3 13 ms 15 ms 15 ms awell-sov-rtr1.awellconnected.net [83.167.165.1]
4 23 ms 24 ms 24 ms v219.core1.lon1.he.net [216.66.86.33]
5 18 ms 21 ms 25 ms 10ge2-9.core1.lon2.he.net [72.52.92.222]
6 16 ms 20 ms 16 ms 216.66.84.254
7 16 ms 15 ms 18 ms ae18-xcr1.lnd.cw.net [195.2.24.157]
8 16 ms 14 ms 16 ms ae15-xcr1.lns.cw.net [195.2.30.114]
9 * * * Request timed out.
21-11-2015 05:31 PM
Everything you've posted looks fine.
I've checked the Sure Signal and can only see one number associated with it.
I've performed resync as requested and it would be great if you could tell me what lights are showing once it's settled.
21-11-2015 09:00 PM