Sure signal wont connect

[RichardBatty]

Ive plugged my sure signal in, registered it a week ago and it still wont connect

I get the red light flashing then and two of the indicators are orange.

My Firewall is setup to allow all outbound connections.

External IP :86.142.58.120

Speed Test
23ms Ping
31.38Mbps Download
6.99Mbps upload

C:\>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 3 ms VIGOR [192.168.2.1]
2 * * * Request timed out.
3 * 17 ms 18 ms 31.55.185.181
4 18 ms 18 ms 17 ms 31.55.185.180
5 124 ms 122 ms 122 ms core2-hu0-8-0-5.colindale.ukcore.bt.net [195.99.127.154]
6 64 ms 63 ms 59 ms 195.99.127.87
7 44 ms 47 ms 46 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 55 ms 57 ms 57 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[RichardBatty]

Just to add this unit was previously registered to one of my work coleagues who has left the company so we de-registered it from him and registered it to me.

[Tash]

Hi @RichardBatty, thanks for providing us with these details.

So we can take a closer look into this for you, please provide us with the the serial number of the Sure Signal - this is located on the back of the device. 

[RichardBatty]

Thanks but I sorted it, by analysing my firewall logs.

[Tash]

@RichardBatty That's great to hear, thanks for updating us :smileyhappy:

@Hewelly I've responded to your post here.

[Hewelly]

I have the same issue with my unit. The new suresignal 42165110240 is displaying the flashing red, internet off, 3G lit and connected devices lit. We have just plugged it in on Tuesday this week and it is the unit type with a power socket incorperated. Please confirm if it is visible on your network, the status of it's link and if we need to do a reset (plus how this is achieved on this unit).

traceroute to 212.183.133.177, 30 hops max through WAN2 protocol ICMP
1 82.153.1.61 20 ms
2 91.85.10.17 20 ms
3 86.54.135.173 20 ms
4 62.164.168.9 20 ms
5 195.50.122.125 20 ms
6 Request timed out. *
7 4.68.72.94 20 ms
8 195.2.24.110 20 ms
9 195.2.25.170 20 ms
10 Request timed out. *
11 Request timed out. *
Trace complete.