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Sure signal working on one iphone the other has stopped working after a year

crowster80
4: Newbie
Hi, I have problems before with my iPhone 5s and 4g sim. I have an iPhone 5 in the house still working fine on 3 g but now my sure signal does not connect to the 5s at all even turning 4g off In the house which I have had to do in the past. I have reset phone and the sure signal but still will not connect.. It briefly goes to 5 bars but then drops back to 1 and that drops.. The other phone constantly locked on. Sure signal serial 40132752706. Sure signal 3.. All lights fine and obviously working as the other phone is fine !
1 REPLY 1

Retired-Laura
Moderator (Retired)
Moderator (Retired)

Hi @crowster80 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura