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Sure signal

Kelvyne
2: Seeker
2: Seeker

This is to the tech team. Your colleagues in the advice team told me to contact you to ask you to manually reset my sure signal box. Apparently there is a known problem that your programmers are addressing. I have little or mainly no net work coverage.

1 REPLY 1

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi Kelvyne,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD