Sure signal

[netherhall]

I have got a new sure signal that I cannot register . Vodaphone tell me that they do not have the serial number register on their system yet , this is over two weeks now and Vodaphone do not seem to care about solving the problem, any thoughts on this. Thanks Netherhall

[BandOfBrothers]

Hi,

Was it purchased as brand new or from a previous owner ?

If from a previous owner then they have to successfully de register from the Sure Signsl before a new owner can register it as theirs. Link > How-do-I-change-the-owner-of-a-Sure-Signal.

Link > How-do-I-register-and-set-up-my-Sure-Signal.

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Hang in there and I'm sure they'll be in touch. 

[netherhall]

Thanks but it is new and Vodaphone say they haven't put the serial number on their system as yet

[BandOfBrothers]

Ok. 

I hope this is resolved ASAP for you. 

[Retired-EricChe]

@netherhall

So that we can take a look into this for you, please could you let us know the serial number that's printed on the Sure Signal?

[netherhall]

Thank you the serial number is 43161699988

[Rahim]

@netherhall I've sent you a private message with details on how to get in touch.